Manager, Slots and Guest Services

Manager, Slots and Guest Services - Pickering

Join to apply for the Manager, Slots and Guest Services - Pickering role at Great Canadian Entertainment

Under the general direction of the General Manager, this position is responsible for the overall management and profitability of slot operations and guest services at the site level. Assists with the planning and directing of slot operations strategic plans. Develops performance objectives and delivers performance evaluations for direct reports. Implements all new slot operations initiatives as directed. Actively participates in recruitment and hiring process.

Ensure adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

• Provides leadership, direction and mentoring to slot operations at the site level
• Develops performance objectives and delivers performance evaluations for direct reports
• Implements slot operations strategic plans as directed
• Oversees slot technical department, slot data systems (SDS) and changes to slot floor plan
• Assists in developing slot operations promotions
• Reviews revenue and labor reports
• Makes recommendations on opportunities for efficiencies
• Verifies jackpots and provides payment
• Resolves customer disputes; reports irregularities, disputes and suspicious activities; reviews and prepares CSR Incident Reports
• Prepares and submits slot reports
• Monitors inventory and supplies
• Liaises and communicates with all appropriate operational departments
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Manages other initiatives as required

• Post Secondary education or suitable combination of education and experience
• Minimum 3 years of experience in slot operations management
• NSAGD slot technical certification and working knowledge of SDS (if applicable)
• Computer literacy in MS Office
• Ability to successfully obtain a Category 1 Gaming License

Candidates must be ready and willing to work at both locations, a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work and location will be based on operational needs. Ready to embark on your next adventure?

Mid-Senior level

Full-time

Other

Gambling Facilities and Casinos

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