ServiceNow Business Analyst

We are currently requesting resumes for the following position
:
Service Now Business Analyst

Resume Due Date
:
Tuesday, August 5th, 2025 (5:00PM EST)

Job : 25-083

Number of Vacancies
: 1

Level
: MP4

Duration
: 12 Months

Hours: 35 hours per week

Location: 889 Brock Road, Pickering

Work Mode: 100% remote

Job Summary:

We are seeking a skilled Service Now Business Analyst to join our team. The ideal candidate will be responsible for gathering business requirements for IT, HR, and Security Incident Response (SIR) modules, creating user stories, and ensuring adherence to the agile process. This role requires a strong understanding of Service Now capabilities and the ability to translate business needs into technical solutions.

• Collaborate with stakeholders across IT, HR, and SIR departments to elicit, document, and prioritize business requirements
• Conduct workshops and interviews to understand business processes and identify areas for improvement
• Ensure that requirements are clearly articulated and aligned with business objectives

• Write clear and concise user stories with well‑defined acceptance criteria
• Ensure that user stories are understood and agreed upon by both the development team and stakeholders
• Break down high‑level requirements into smaller, actionable pieces

• Participate in agile ceremonies such as sprint planning, daily stand‑ups, and retrospectives
• Work closely with the development team to ensure timely delivery of user stories.
• Collaborate with the product owner to prioritize the backlog and ensure alignment with business goals

• Collaborate with the Service Now development team to design solutions that meet business needs
• Ensure that proposed solutions are technically feasible and aligned with best practices
• Coordinate and participate in testing activities, including the development of test plans and scripts

• Maintain comprehensive documentation of requirements, processes, and solutions
• Provide training and support to end‑users as needed

• 3-5 years of experience as a Business Analyst, preferably with Service Now.

• Degree or diploma in Information Technology, Business Administration, or a related field.

• Proficiency in Service Now, particularly in IT, HR, and SIR modules.
• Strong understanding of agile methodologies and practices.
• Experience with creating user stories and acceptance criteria.
• Soft Skills:
  
  Excellent problem‑solving skills, strong communication abilities, and the capacity to work collaboratively in a team environment.
• Preferred Qualifications:
  
  Service Now Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).
• Experience with Service Now Agile 2.0.

Our client is dedicated to promoting employment equity and encourages applications from equity‑seeking communities including but not limited to:
Indigenous Peoples, racialized individuals, persons with disabilities, and women. Our client aims to build a diverse team that reflects the communities it serves, enhancing its ability to meet their needs. We are committed to an inclusive and accessible work environment and invites all qualified individuals to apply, offering accommodations during the application, interview and onboarding process as needed. This effort supports our client’s long‑term strategy for equity, diversity, and inclusion.