Service Developer

We are currently requesting resumes for the following position:
Service Now Developer

Resume Due Date:
Friday, June 06, (5:00PM EST)

Job : 25-

Number of Vacancies: 1

Level: MP5

Duration: 12 Months

Hours of work: 35 hours per week

Location:
Brock Road, Pickering

Work Mode: % remote

Job Overview

• We are seeking a skilled Service Now Developer to join our dynamic team.
• The ideal candidate will play a key role in designing, developing, and implementing solutions on the Service Now platform, with a focus on HRSD, IT Service Management (ITSM), Strategic Portfolio Management (SPM), and App Engine.
• This role requires a developer who thrives in an agile environment, working closely with stakeholders to understand business needs, analyze problems, and deliver innovative Service Now solutions that drive efficiency, amazing customer experience and business value.

Key Responsibilities

• Develop, configure, and customize Service Now applications based on business requirements.
• Collaborate with stakeholders to gather and analyze requirements, ensuring solutions align with business needs. Design and implement efficient workflows, integrations, and automation to enhance system functionality.
• Provide expertise in HRSD, ITSM, SPM, and App Engine, ensuring best practices and scalability. Work within an agile team, participating in sprint planning, daily stand-ups, and retrospectives.
• Troubleshoot and resolve technical issues, optimizing Service Now performance.
• Stay current with Service Now updates and industry trends, continuously improving platform capabilities.

Qualifications

• 3+ years of hands-on Service Now development experience. Expertise in HRSD, ITSM, SPM, and App Engine.
• Strong understanding of Service Now architecture, scripting (JavaScript, Glide), and API integrations. Experience working in an agile environment, collaborating with cross-functional teams.
• Ability to analyze business problems and translate them into effective Service Now solutions.
• Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders. Service Now certifications (e.g., Certified System Administrator, Certified Application Developer) are a plus

Our client is dedicated to promoting employment equity and encourages applications from equity-seeking communities including but not limited to:
Indigenous Peoples, racialized individuals, persons with disabilities, and women. Our client aims to build a diverse team that reflects the communities it serves, enhancing its ability to meet their needs. We are committed to an inclusive and accessible work environment and invites all qualified individuals to apply, offering accommodations during the application, interview and onboarding process as needed. This effort supports our client’s long-term strategy for equity, diversity, and inclusion.