ServiceNow CMDB Data Administrator

We are currently requesting resumes for the following position:
Service Now CMDB Data Administrator

Resume Due Date:
Tuesday, August 5th, (5:00PM EST)

Job : 25-

Number of Vacancies: 1

Level: MP4

Duration: 12 Months

Hours: 35 Hours per week

Location: Brock Road, Pickering, needs to be able to work from the Oshawa location after Oct

Work Mode: Hybrid – 3 days remote

Job Overview

Job Summary:

We are seeking a dedicated Service Now CMDB Administrator to ensure the accuracy, integrity, and effective management of our Configuration Management Database (CMDB). The ideal candidate will be responsible for maintaining the data model, ensuring data quality, and supporting the overall configuration management process.

Key Responsibilities:

Data Model Management:

• Lead the development and maintenance of the CMDB data model, ensuring it aligns with organizational needs and industry best practices
• Work closely with the solutions architect to validate that foundational data models align with the overall application roadmap

Data Quality and Integrity:

• Implement strong data management practices to ensure that the data stored in the CMDB is accurate, complete, and consistently maintained
• Ensure data quality by avoiding Configuration Item (Cl) duplication and maintaining all relevant CMDB integration information up to date
• Utilize Service Now Discovery and other tools to automate the population of the CMDB and reduce manual errors

Collaboration and Communication:

• Work closely with proactive monitoring teams and any Cl discovery sources feeding into the CMDB
• Establish clear communication channels between relevant teams, end-users, and stakeholders, providing regular reports on service performance, incidents, changes, and improvement initiatives

Compliance and Security:

• Maintain high standards for data security, ensuring that sensitive information is protected in line with internal policies and regulatory requirements
• Raise compliance to audit controls and ensure the CMDB supports critical incident and change processes

Monitoring and Reporting:

• Monitor the health of the CMDB using Service Now’s health dashboard and other tools, addressing any issues related to Cl compliance
• Create and maintain reports for stakeholders, providing insights into the CMDB’s status and performance

Continuous Improvement:

• Conduct regular health checks of the Service Now instance to ensure optimal performance and identify areas for improvement
• Stay updated with Service Now’s latest features and releases, leveraging new functionality to enhance the CMDB’s capabilities

Qualifications

Skills:

Service Now Administration:

• Proficiency in managing and configuring the Service Now platform, particularly the CMDB module
• ]Data Management:
• Strong knowledge of data management practices, including data quality, data integrity, and data modeling and CSDM data model
• Automation Tools:
• Experience with Service Now Discovery ITOM and other Discovery tools such as Dynatrace , understanding on how attributes are digested into the CMDB and Device classes.

Certifications:

• ITIL 4.x Certification is a Must (valid certification)
• ITIL certification is essential as it provides a framework for IT service management and ensures best practices in managing the CMDB
• Service Now Certified System Administrator (CSA): nice to have
• This certification validates your ability to manage and configure the Service Now platform
• Service Now Certified Implementation Specialist (CIS) – CMDB: nice to have
• This certification focuses specifically on implementing and managing the CMDB within Service Now

Our client is dedicated to promoting employment equity and encourages applications from equity-seeking communities including but not limited to:
Indigenous Peoples, racialized individuals, persons with disabilities, and women. Our client aims to build a diverse team that reflects the communities it serves, enhancing its ability to meet their needs. We are committed to an inclusive and accessible work environment and invites all qualified individuals to apply, offering accommodations during the application, interview and onboarding process as needed. This effort supports our client’s long-term strategy for equity, diversity, and inclusion.