Customer Care Team Member

Job Title:

Non-Licensed Healthcare Customer Representative

Reports To:

Customer Care Supervisor

Function:

Inbound

Harte Hanks Non-Licensed Healthcare Customer Representatives provide remote support to customers of our Healthcare clients. You will enjoy this role if you are comfortable with displaying empathy in difficult circumstances and are passionate about helping others.

What’s in it for You?

• 100% Remote Work
• Growth opportunities
• Great benefits including Medical, Dental, PTO, 401k Company Match and Tuition Reimbursement(just to name a few)
• Join a global team with the stability of 100 years of experience and the flexibility and growth opportunities of a start-up

What You Will Do

• Handle inbound calls in a courteous and efficient manner.
• Meet and maintain inbound calling goals and metrics.
• Utilize available tools to document all outbound call attempts and results.
• Gain an understanding of Medicare and Medicaid plans, their benefits, and features.
• Assist with setting appointments, completing welcome calls and health assessments.
• Provide professional consumer experience by utilizing effective listening and communication skills.
• Maintain our high standard of ethical conduct.
• Work closely with internal and external Consumer Customers.

What You Bring

• Strong customer service and data entry skills.
• Analytical thinking, excellent listening skills ,and attention to detail
• Ability to multi-task
• Intermediate to advanced experience resolving computer application issues and navigating multiple windows to provide accurate information to end user (multiple screens recommended but not required)
• Ability to navigate and interact with different interfaces while talking)
• Availability to work flexible shifts including holidays, weekends, and evenings
• 1 year or more call center experience preferred
• Prior medical or health insurance experience preferred
• Knowledge of medical and Medicare terminology helpful
• Comfortable with constructive feedback and willing to improve

What You Will Need

• Must reside in one of the following states: AR, GA, IL, KS, NH, NJ, OH, TN, TX, PA, VA
• Personal Windows 11
  
  Operating System required with webcam and USB headset (equipment not provided)
• Stable, high speed internet connection through ethernet
• High school diploma or equivalent
• Ability to communicate through verbal and written English
• Professional grammar and ability to read and write English
• Must pass all assessments and systems check

Measurements of Your Success

Agents are held to but not limited to metrics such as:

• Attendance
• Schedule / Adherence
• (AHT) Average Handle Time
• (QA) Quality Score
• Goals and metrics

Harte Hanks is a global marketing services firm specializing in multi-channel marketing solutions that connect our clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer journey, Harte Hanks offers end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, social, mobile, print, direct mail, and contact center. From visionary thinking to tactical execution Harte Hanks delivers smarter customer interactions for some of the world’s leading brands.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.