Greenhouse Department Manager

Job Description:

Greenhouse Department Manager
- Fleetwood Greenhouse Department Manager
- Fleetwood Position Title

Greenhouse Department Manager

Department

Retail Greenhouse Department

Reports To

Store Manager

Classification

Permanent, Full-Time

Location

Fleetwood, PA

Job Type

Full-Time, In Person

Experience Requirement

Greenhouse, horticulture, garden center, or closely related retail experience is required; management experience is preferred.

About Esbenshade's

Esbenshade's is more than a garden center. We are a family-owned business with deep roots, a strong entrepreneurial spirit and a passion for helping things grow. For more than 60 years, we have built our reputation on innovation, exceptional customer service and lasting vendor partnerships.

We are proud of a culture that values hard work, creativity, collaboration and family. As we continue to grow, we are looking for leaders who want to make an impact while staying grounded in the values that define us.

Job Summary

The Greenhouse Department Manager is responsible for the day-to-day direction of the Greenhouse Department at the Fleetwood retail location. This role oversees greenhouse operations, customer service, merchandising, plant care, inventory, labor, expenses, safety and team leadership to support a clean, attractive, profitable and customer-focused department.

The ideal candidate has strong knowledge of annuals, seasonal flowers, houseplants and related greenhouse products, along with a hands-on leadership style and a desire to continually build product knowledge. This position requires a customer-first approach and the ability to lead employees in a fast-paced, seasonal retail environment.

Key Responsibilities Department Management

• Manage daily operations within the Greenhouse Department, including staffing, merchandising, cleanliness, safety, customer service, plant care and sales performance.
• Take responsibility for general cleanup, maintenance and presentation of greenhouse areas, including display tables, walkways, selling areas and customer shopping spaces.
• Maintain a clean, neat, organized and safe greenhouse environment, carefully monitoring for hazards and ensuring employees follow safety rules and exercise caution in all activities.
• Manage department inventory, sales, labor and expenses to support a profitable department.
• Assist with unloading delivery trucks, restocking tables and organizing product flow throughout the department.
• Partner with store leadership, buyers, vendors and other departments to support store operations and customer service.
• Directly supervise Greenhouse Department associates.
• Train, manage, schedule, coach and support department employees to maintain strong service, productivity, accountability and plant-care standards.
• Communicate clearly and professionally with customers, employees, vendors and management.
• Attend employee meetings and training sessions and support ongoing department knowledge and skill development.
• Provide cross-coverage and support in other departments as needed.

Plant Care, Merchandising and Product Knowledge

• Ensure plant material is maintained so it is healthy, attractive and ready for retail sale, including watering, cleaning, deadheading, pest scouting and general maintenance.
• Oversee and support the creation of attractive, creative and properly maintained selling displays throughout the greenhouse area.
• Monitor inventory levels and communicate reordering needs to buyers or store leadership to maintain appropriate product availability.
• Maintain knowledge of weekly sales items throughout the Greenhouse Department and keep cashiers and team members updated on in-store and advertise specials.
• Scout for pests and diseases on plant material and communicate concerns promptly so they can be addressed appropriately.
• Continually seek out knowledge of annuals, seasonal flowers, houseplants and related products to better serve customers and support the department.

Customer Experience

• Provide polite, prompt, energetic, enthusiastic and courteous service to every customer.
• Approach customers with a smile and positive attitude, offer assistance as needed, answer questions politely and follow up when additional information is needed.
• Use strong product knowledge and communication skills to suggest helpful solutions, product tie-ins and add-on sales.
• Support Esbenshade's Customer Loyalty Card Program and help customers understand available benefits.
• Do everything possible to provide customers with a positive, successful shopping experience that…