EX) Advisor - Healthcare

Position: Employee Experience (EX) Advisor - Healthcare

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare—perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the human experiences at the heart of their business.

We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts, and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world‑class talent, a collaborative work ethic, and a passion for the work that has earned us trusted advisor status among the world’s most recognized brands.

As a member of the team, you will help us create value for our clients, make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Location and Travel

Remote (Anywhere in the U.S.) or Hybrid (Chicago, Boston, or South Bend). Travel: up to 25%.

About the Role

Health care organizations with highly engaged work forces deliver better outcomes—and Press Ganey helps make that possible. Our Employee Experience Advisors partner with leadership teams across the country to strengthen workforce engagement by listening to employees and meaningfully acting on their feedback. Advisors guide clients on survey strategy, results interpretation, and action planning for nurses, physicians, and non‑clinical staff. In this highly consultative role, you’ll collaborate closely with colleagues across analytics, client management, and delivery to design integrated solutions that support each client’s unique needs.

You’ll work with a diverse portfolio of organizations ranging from community hospitals to large, multi‑state health systems.

About the Press Ganey Employee Experience (EX) Suite

The Employee Experience Suite is designed to help organizations understand, engage, and retain their workforce. Key tools include:

• Employee Engagement Surveys – Surface what matters most to your workforce, from key engagement drivers to early indicators of turnover risk.
• 360° & 180° Assessments – Reveal strengths, development needs, and growth pathways through robust multi‑rater feedback.
• Employee Pulse Surveys – Capture fast, focused insights on emerging priorities with highly flexible pulse methodologies.
• Employee Lifecycle Surveys – Gather milestone‑specific feedback across onboarding and exit.
• Employee Crowd sourcing – Utilize front‑line wisdom to generate ideas, solve challenges, and spark innovation.
• Workforce Recognition App – Strengthen team connection and culture with a social‑style platform that reinforces meaningful recognition.

Key Responsibilities

• Serve as a strategic advisor to client leadership teams, guiding their workforce listening strategy and opportunities to improve engagement and organizational outcomes.
• Manage survey cycles with strong project management discipline—ensuring milestones, timelines, and deliverables stay on track.
• Present survey findings virtually and in‑person to senior leadership teams, translating data into actionable insights and recommended next steps.
• Train and support clients in the use of Press Ganey’s online tools, dashboards, and resources.
• Collaborate across Press Ganey (e.g., Patient Experience Advisors, Growth, Implementation, Analytics) to deliver integrated solutions.
• Leverage…