Service Desk Technician

Service Desk Technician

Location:

Plano, TX

Contract Length: 6 Months

Experience Level: Entry to Intermediate

Job Description

We are seeking two Service Desk Technicians to support an upcoming desktop refresh project for the City of Plano. This role is ideal for someone with at least one year of IT support or service desk experience who enjoys troubleshooting technical issues and assisting end users.

The Service Desk Technician will provide Level 1 and basic Level 2 support for Windows environments, hardware, software, account access, and other common end-user issues.

Key Responsibilities

• Provide Level 1 and basic Level 2 technical support to end users.
• Troubleshoot Windows, hardware, software, and user account issues.
• Perform password resets and assist users with common technical problems.
• Log, update, track, and resolve incidents through Service Now or a similar ticketing system.
• Escalate and assign tickets to the appropriate technical teams when necessary.
• Provide remote troubleshooting and technical assistance.
• Communicate clearly with users regarding ticket status, troubleshooting steps, and resolutions.
• Identify recurring technical issues and elevate trends when appropriate.
• Contribute troubleshooting steps and solutions to the internal knowledge base.
• Maintain accurate equipment and inventory records.
• Support desktop refresh activities as needed.

Required Skills

• 1+ year of Service Desk, Help Desk, Desktop Support, or technical support experience preferred.
• Experience troubleshooting Windows operating systems.
• Familiarity with Service Now or another IT ticketing system.
• Basic hardware, software, password, and account troubleshooting experience.
• Strong customer service and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to document technical issues and resolutions clearly.

Nice to Have

• Previous experience supporting a desktop refresh or hardware deployment project.
• Experience providing remote end-user support.
• Previous experience working within a government or public-sector environment.

Top Skills

• Troubleshooting
• Ticket Resolution
• Service Now
• Windows Support
• Customer Service & Communication

What Makes Someone Successful in This Role

The ideal candidate is dependable, customer-focused, and comfortable working through technical issues from initial contact through resolution or escalation. This is a great opportunity for someone looking to continue building hands-on experience in a professional Service Desk environment.

Job Type & Location

This is a Contract position based out of Plano, TX.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Plano, TX.

Final date to receive applications

This position is anticipated to close on Nov 11, 2026.

Workplace Type

This is a fully onsite position in Plano,TX.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic…