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Ombudsman Resolution Advisor Regulated Complaints

Job in Plymouth, Devon, PL2, England, UK
Listing for: Vivid Housing
Full Time position Listed on 2026-11-04
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Client Relationship Management
Salary/Wage Range or Industry Benchmark: 32000 - 42000 GBP Yearly GBP 32000.00 42000.00 YEAR

Job Description & How to Apply Below

Position: Ombudsman Resolution Advisor for Regulated Complaints

VIVID is recruiting a Customer Resolution Ombudsman Advisor to join our Customer Resolution team in Portsmouth. This full-time, permanent role (37 hours per week) requires at least 20% office-based working to support collaboration across the team and wider business.

You will manage the Housing Ombudsman Service relationship, gather evidence, monitor cases from enquiry to conclusion, and advise colleagues on complaint handling standards and regulatory requirements.

The Ombudsman Resolution Advisor for Regulated Complaints position in the Legal, Management & Operations field is open for applications.

This is a great role to take on the Ombudsman Resolution Advisor for Regulated Complaints role at Vivid Housing.

As a Ombudsman Resolution Advisor for Regulated Complaints, you will play an important part at Vivid Housing in Plymouth, England, United Kingdom.

We invite applications for the Ombudsman Resolution Advisor for Regulated Complaints position located in Plymouth, England, United Kingdom.

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