Customer Services Assistant

Tax-Efficient Income | Accommodation & Meals Provided | Return Flights | Unique Overseas Experience Imagine taking your customer service and cleaning experience somewhere very different.

As a Customer Services Assistant on Ascension Island, you will play an important role in supporting the delivery of accommodation and cleaning services across the contract. You will help ensure accommodation is prepared to a high standard, provide excellent customer service, and contribute to a safe, clean and welcoming environment for staff and visitors.

• Free accommodation and meals.
• Return flights to the UK.
• 80 days' leave excluding weekends, plus Ascension Island Bank Holidays.
• Access to gym, sports and swimming facilities.
• 10% annual tour bonus.
• Professional development opportunities.

• Deliver high standards of cleaning across accommodation and designated facilities.
• Ensure accommodation is cleaned and prepared for visitors, RAF personnel and Mitie employees within required timescales.
• Complete all planned and reactive work assigned to you.
• Provide excellent customer service and respond professionally to customer enquiries.
• Complete cleaning schedules, sign-off sheets and associated records accurately.
• Report building defects, failed lighting, unsafe conditions and maintenance issues to the Helpdesk and Line Manager.
• Utilise systems for sorting, listing, dispatching and receiving laundry items.
• Ensure the safe and correct use, storage and control of cleaning equipment, machinery, consumables and chemicals.
• Follow all Health and Safety procedures, risk assessments and safe systems of work.
• Attend training sessions and toolbox talks as required.
• Support colleagues and contribute positively as part of the wider team.
• Maintain a professional appearance and high standards of conduct at all times.
• Participate in the on-call rota and respond to calls outside normal working hours when required.
• Undertake other reasonable duties as required to support service delivery.

• Good communication and customer service skills.
• Positive attitude and willingness to learn.
• Ability to work effectively as part of a team.
• Flexible approach to work and changing priorities.
• Ability to work to high standards with attention to detail.
• Reliable with good timekeeping.
• Previous cleaning, housekeeping or customer service experience.
• Full driving licence.
• Experience working within a facilities management or service environment.

This is an opportunity to join a supportive team delivering essential services in one of the world's most unique working environments. You'll gain valuable experience, develop your skills and play a key role in ensuring accommodation and facilities are maintained to the high standards expected by our customers.

Security, medical and dental clearance will be required for the successful candidate.