French & Dutch Speaking Social Media Specialist

Overview

We are seeking a highly skilled and motivated Social Media Specialist to join our team on a 6-month fixed-term contract. This role will focus on expanding social media coverage across the Benelux region, with a particular emphasis on community management for the Netherlands. The successful candidate will play a pivotal role in delivering exceptional customer experiences through social media channels, ensuring alignment with brand guidelines and maintaining high service standards.

Responsibilities of the Social Media Specialist

• Act as the primary contact for customer interactions through social media channels in Dutch, French, and English
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• Manage both proactive and reactive conversations for specific brands, ensuring best-in-class service.
• Publish, monitor, and moderate social media engagement, responding to customer inquiries and complaints in line with brand tone and service level agreements (4-hour weekday SLA).
• Use tools such as Sprout Social to schedule and publish posts, monitor performance, and conduct social listening to identify trends and sentiment drivers.
• Build, analyze, and report on operational KPIs and consumer insights, collaborating with the careline team to merge customer service insights with social sentiment.
• Partner with quality controllers, trainers, and stakeholders to ensure training materials and knowledge-base articles reflect the latest social media trends and practices.
• Support the preparation and delivery of training workshops and assist in monitoring consumer interactions to maintain high standards.

Qualifications

• Extensive social media and community management experience
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  At least five years of experience managing online communities for consumer brands, with a proven track record of improving engagement, sentiment, and response times.
• Language proficiency
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  Native-level Dutch, with strong French and English skills to support cross-country harmonization and tri-lingual moderation.
• Technical expertise
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  Proficiency in Sprout Social or similar social media management tools, with experience in social listening, content scheduling, and reporting.
• Deep understanding of social media platforms
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  Knowledge of algorithms, community guidelines, and best practices across platforms like Facebook, Instagram, and X/Twitter.
• Analytical skills
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  Ability to turn social data into actionable insights and present findings to stakeholders.
• Strong communication skills
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  Excellent written and verbal communication in multiple languages, with the ability to maintain a consistent brand voice.
• Collaborative mindset
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  Experience working with cross-functional teams to harmonize processes and share best practices.
• Adaptability
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  Comfortable working in a high-volume, fast-paced environment with flexible shifts.
• Passion for innovation
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  Eagerness to explore new technologies and contribute ideas for continuous improvement.

Day-to-Day duties of the Social Media Specialist

• Engage with customers across social media platforms, addressing inquiries and resolving complaints promptly.
• Monitor and analyze social media performance, identifying trends and areas for improvement.
• Collaborate with internal teams to ensure seamless workflows and knowledge sharing.
• Develop and deliver training materials to keep the team updated on the latest social media trends and practices.
• Maintain high standards of customer service and compliance with brand guidelines.
• A supportive and sociable team environment.
• Competitive salary of £32,000 for the duration of the contract.
• Pension scheme and eye test vouchers.
• Discounted corporate gym membership with Nuffield.
• Opportunities to participate in local charity initiatives and fundraising events.
• Campaign-specific benefits, including discounts, incentives, and prizes.
• Recommend-a-friend scheme with a paid reward of £500+.
• Access to apprenticeships, qualifications, and career development programs.
• Perkbox Recognition Scheme and cycle-to-work scheme.

Additional Information

• Operational Hours
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  Monday to Friday, 8:00 AM - 4:30 PM. Flexibility may be required to cover evenings and weekends as needed.
• Training
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  Comprehensive training will be provided, including a full company induction and ongoing support throughout the project.
• Career Growth
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  Opportunities for professional development and progression, with additional responsibilities rewarded with salary increases.

Job Title: French & Dutch Speaking Social Media Specialist Job Reference: 45017 Salary: £32k per year Sector:
Location: