It Support Engineer

2nd Line Support Engineer

* Plymouth, Devon

* c £32,500 per year

* Plus excellent company benefits (including 25 days holiday plus bank holidays, Private Pension, Life Insurance and industry recognised certifications and training opportunities)

Skills and Experience:

* Ability to work under pressure and manage multiple projects

* 2+ years’ experience in a similar helpdesk or IT environment within a 2nd Line role essential

* Full driving licence is essential

* Experience working for an MSP is essential

* Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO’s, Print Management, AD Sync)

* Excellent Office 365 knowledge (Email concepts, SharePoint, One Drive, Azure AD)

* Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN)

* Experience with onsite/offsite backup products and storage (including cloud storage)

* Excellent customer service skills

* A full driving licence (access to a vehicle is not required, but beneficial)

* VMWare/Hyper-V knowledge

* Working within an ITIL environment. Preferably holding a current qualification

* Technical qualifications such as CompTIA+, Network + would be advantageous

* Experience of Agile methodologies would an advantage

The Opportunity:

My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team in a unique split role – 50% working directly with a high-security client, on-site, in Plymouth, 50% supporting multiple MSP customers remotely and on-site.

This is a fantastic opportunity for an IT professional from a single IT environment looking to gain hands-on experience in a fast-paced MSP setting or an established MSP engineer seeking their next challenge at a leading, regional MSP.

You’ll gain exposure to a diverse range of technologies, clients and security-focused environments, while developing your skills in a role that combines technical expertise, problem-solving and client engagement.

Applications:

Please contact John Noonan here at ISR to learn more about this new role working as a 2nd Line IT Support Engineer and our exciting client based in Devon and their ongoing growth plans for 2026??