Service Desk Engineer

Service Desk Engineer – 1st Line

Location:

Plymouth (HQ)
Working Pattern:
Hybrid – up to 2 days WFH
Salary:
Up to £27,000 DOE
Training:
Excellent training & development provided

About the Role

We’re recruiting for a 1st Line Service Desk Engineer to join a growing IT team based at their Plymouth HQ. This role is ideal for someone early in their IT career who enjoys helping people, learning new technologies, and working in a supportive, well-structured environment.

You’ll be the first point of contact for users, providing friendly, professional technical support while gaining exposure to modern IT systems and clear progression opportunities.

Key Responsibilities

* Act as the first point of contact for IT support queries via phone, email, and ticketing system

* Log, triage, and resolve 1st line incidents and service requests

* Provide support across Windows, Microsoft 365, hardware, and basic networking

* Escalate issues to 2nd/3rd line teams when required, with clear documentation

* Follow IT processes and contribute to maintaining accurate system documentation

* Deliver excellent customer service and clear communication at all times

Skills & Experience

* Previous experience in a 1st Line / Service Desk / IT Support role (or strong IT internship / placement)

* Basic knowledge of Windows OS, Microsoft 365, Active Directory

* Familiarity with ticketing systems (Service Now, Jira, Fresh service, etc.)

* Strong communication skills and a positive, customer-focused approach

* Willingness to learn and progress within IT

What’s On Offer

* Salary up to £27,000 depending on experience

* Hybrid working (up to 2 days WFH)

* Excellent training and development opportunities

* Clear progression into 2nd Line / Technical roles

* Friendly, supportive team based at a modern Plymouth HQ

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