Network and Customer Services Technician

At South West Water we believe that the strongest businesses are built on solid stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.

We’re proud to be responsible for providing reliable efficient and high‑quality drinking water and wastewater services for the beautiful South West area.

And we have huge ambitions.

Not only are we committed to reaching net‑zero by 2030 but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.

So if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed #Just Add Water .

Are you seeking a fulfilling opportunity to utilise your skills and experience in a collaborative and trusted work environment? Are you passionate about upholding company values and delivering consistently exceptional service to customers?

We are excited to present a fantastic career opportunity available for a Network and Customer Service Technician to join our team based in Plymouth. This is a 37‑hour per week full‑time permanent role with a competitive starting salary of £26,927 per annum. In the development of this role you will be supported with Networks & Leakage Levels 1‑5 progression scheme where you can receive up to £35,036 per annum plus overtime opportunities, company van rewards.

As a Water Network and Customer Service Technician you will provide a high level and dedicated service to our customers through network operation and maintenance. The ideal candidate will use a hands‑on approach to resolve contacts within a timely seamless manner and support our partners to guarantee they deliver repair and maintenance outputs in a safe cost‑effective and innovative way.

Collaboration and teamwork with the wider Drinking Water Services team will be key to ensure our vital water supply network is effectively maintained and recorded. Due to the nature of the role you will be required to participate in a rota standby and other flexible working arrangements.

Our comprehensive employment package includes enrolment in a tailored progression scheme framework. This scheme includes qualifications, skills and experiences designed to help you advance to a Level 3 Diploma in Water Operations or a Management discipline. The company fully covers the £7,280 training costs for industry‑recognised professional qualifications and licences, offering scope for further growth within the water industry.

• Undertake the provision of good relations with customers, regulatory authorities, other bodies and colleagues by working within the required levels of customer service. You’ll take personal ownership of customer queries and complaints seeing them through to appropriate conclusion.
• Carry out duties associated with the maintenance and repair of network assets so that it remains calm and therefore prevent or minimise interruptions of supply and changes of water quality, always meeting the levels of service we’ve committed to in the company’s business plan, Outcome Delivery Incentives (ODIs) and Customer Measure of Experience (CMEX). Record all actions via risk assessment and other record‑keeping tools.
• Work diligently to prevent Supply Interruption (SI) events but where they do occur, thoroughly enable all known mitigations and processes i.e. safe zoning, deployment of Alternative Water Supply technologies and teams, and information capture event records and data loggers.
• To undertake all duties associated with the operation of the network to ensure the provision of safe water to customers in accordance with quality regulations, maintaining our customers’ confidence in our product.
• Work with the wider Drinking Water Services teams, partners and contractors to carry out planned and reactive operational maintenance within the distribution network and other assets where necessary, including: O&M activity, cyclic maintenance, flushing & filtering, No‑Dig repairs and replacements i.e. stop tap replacement / re‑washing, Melco installs, supply and bulk meter replacements, pressure‑control valves, leak detection…