Resident Involvement Officer

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Recruitment Services are seeking a Resident Involvement Officer to work for a housing association based in Plymouth.

This role is pivotal in supporting residents to engage with a variety of involvement opportunities and in demonstrating the positive impact of active resident engagement on our clients services.

The post holder will be required to:

• Lead regional initiatives to promote the Resident Involvement Strategy and support residents in engaging with the offered opportunities.
• Coordinate, facilitate, and deliver resident involvement activities within the region, including supporting resident-led scrutiny of services.
• Demonstrate the value, benefits, and outcomes of active resident engagement and its positive influence on service delivery.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Serve as the primary point of contact for engagement and joint working with regional and other customer-focused teams to facilitate local resident engagement.
• Manage local involvement opportunities, handling all enquiries related to resident involvement, training, funding, and events.
• Maintain accurate data for involved residents and lead regular reporting in alignment with agreed KPIs.
• Develop and implement online tools and digital techniques to offer diverse channels for resident involvement.
• Drive the digital resident involvement agenda in accordance with the strategy.
• Manage funding allocation to local groups, ensuring compliance with all monitoring and auditing requirements.
• Maintain an ongoing understanding of the sector s regulatory framework to support engagement activities.
• Assist in organizing and delivering resident engagement days, partnership days, and conferences.
• Lead on data collation and proactive research to support the Resident Scrutiny Committee (RSC) in their annual reviews.
• Establish and support Service Improvement Groups (SIGs) and Task & Finish (T&F) Groups, managing all follow-up actions.

ESSENTIAL REQUIREMENTS INCLUDE:

• Previous experience working in Resident Involvement, Community Development, or Housing
• Highly effective communication skills verbal, written, and presentation.
• Excellent people skills with the ability to engage and support diverse groups.
• Ability to work effectively across different teams and levels.
• Strong organisational skills and the ability to work independently.
• Good general education with excellent written and verbal skills.
• Proficient in IT skills including Word, Excel, and PowerPoint.
• Ability to travel within the region as required.
• Enhanced DBS

Recruitment is done in line with safe recruitment practices. 4

Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).