Management Assistant Office Dean of Students

Management Assistant for the Office of the Dean of Students (8040)

Pocatello - Main

NOT eligible for remote work, on-campus position

Institution Information

Idaho State University, established in 1901, is a Carnegie‑classified doctoral research and teaching institution, with a culture built on trust, compassion, stability, and hope. ISU serves over 12,000 students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students and faculty at ISU are leading the way in cutting‑edge research and innovative solutions. We are proud to offer exceptional academics nestled in the grand, natural beauty of the West.

We invite you to apply to be a part of our University community!

Job Description

Perform a variety of administrative duties that enables management or administrators to function more effectively; or primary focus is on administering a program; performs related work.

The Management Assistant for the Dean of Students Office provides administrative support for the Assistant Vice President and Dean of Students, the Associate Dean of Students, and the Coordinator of Student Care and Assistance, as well as limited support for other departments currently supervised by the AVP/Dean of Students.

This position is not eligible for new visa sponsorship at this time. Candidates who already hold valid U.S. work authorization may be considered.

Key Responsibilities

Office Management:

• Recruit, train, and supervise Student Affairs Office Suite student workers, providing clear direction and ongoing support.
• Design and facilitate regular training programs to enhance team efficiency and service quality.
• Manage scheduling to ensure consistent office suite coverage, meeting operational needs effectively.
• Serve as the primary point of contact for the Dean of Students (DoS) Office, leveraging institutional knowledge to route inquiries to appropriate campus departments.
• Provide information and assistance to students, faculty, staff, and parents regarding campus services and resources.
• Foster and maintain effective communication between the Dean of Students Office and community partners, strengthening collaborative relationships.
• Maintain working knowledge of ISU processes and procedures that affect the Dean of Students Office, including hiring and related paperwork.
• Act as the lead administrator for the Maxient software system, including technical troubleshooting.
• Develop and maintain collaborative working relationships with campus offices.
• Assist students, as needed, with processes such as registration status, account balances, and holds.
• Organize travel arrangements in accordance with university guidelines.
• Maintain the FERPA release process in collaboration with other offices.

General Administrative Support:

• Manage user access to, monitor, and serve as the communication liaison for the ISU email accounts of the Dean of Students, Student Conduct, and The Bengal Newspaper.
• Manage and reconcile purchase cards for the Dean of Students Office and the Activities Program Coordinator.
• Manage the Dean of Students' calendar and schedule meetings, including strategic planning for group meetings.
• Co-manage the Dean of Students Office website.
• Serve as the primary point of contact for the Student Conduct Board, Scholastic Appeals Board, and Academic Dishonesty Board.
• Coordinate communication with students, compile and organize case documentation, and schedule board meetings in compliance with institutional policies and procedures.
• Provide administrative support for The Bengal Newspaper, including onboarding and offboarding of staff.
• Provide administrative support for the Care Team, including documentation and note‑taking during meetings.
• Create and coordinate agendas for biweekly Dean of Students team meetings, the extended Dean of Students…