Pocklington Shop Volunteer

Our shop in Pocklington relies on volunteers to help with a variety of roles both on the shop floor and behind the scenes. Our retail department has 14 shops and a Donation Centre across our catchment area and raises vital funds for St Leonard’s through the sale of pre‑loved goods and is also a valuable face of the Hospice across our local communities.

Our shops are open Monday – Saturday 9 am – 4 pm. Morning shifts tend to run 9 am – 1 pm, afternoon shifts tend to run 12:30 pm – 4:30 pm although other shifts can be accommodated as long as they are at least 2 hours in length. Weekly or fortnightly shifts are preferred.

We have a variety of roles within the shop and will help find a role that suits you! Some examples of the types of things you could help with:

• Sorting and pricing clothing, bric‑a‑brac, books, toys, and other donated items ready for sale
• Serving customers on the shop floor
• Accepting donations from the public and promoting the Gift Aid scheme
• Helping create displays on the shop floor
• Helping to research specialist items for our shop and eBay department

• Positive attitude and ability to provide great customer service
• Full training will be provided so a willingness to learn new skills or bring your own skills and knowledge to the role
• Ability to work under the instruction of the manager and work as part of a team of volunteers
• Ability to maintain confidentiality and discretion

• Be part of a friendly and inclusive team
• Make a difference to your local Hospice and your local community
• Develop your retail skills and knowledge

The St Leonard’s Hospice Retail Team (Head Office) will provide you with full training and liaise closely with you over all aspects of your role. Volunteers will be supervised by the Shop Manager and Staff, supported by the Retail Team. The Volunteer Services Team will help guide you through the application and induction process and be your point of contact for general enquiries about volunteering.

Volunteers are required to complete mandatory training modules which are usually delivered via our online platform. Additional, booster and refresher training may be delivered as needed via e‑learning, video links or face‑to‑face. You may also be invited to attend role‑specific in‑person meetings where appropriate.

St Leonard’s Hospice provides care and support to those living with life‑limiting illnesses and to the people they care about. We couldn’t carry out the important work we do without a committed and talented team of volunteers and supporters – people of all ages, and from all walks of life who help us provide care, assistance, and support throughout the organisation, as well as promoting the work of the hospice in local communities and raising crucial funds.

For all volunteering enquiries please contact the Volunteer Services Office on or email volunte