In-House Marketing Assistant Manager

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

In-House

Marketing Assistant Manager | Pompano Beach

We are actively seeking a motivated In-House Marketing Assistant Manager to join our Club Wyndham in Pompano Beach. Qualified candidates must be outgoing, tenacious, and driven to succeed. This job requires excellent customer service skills and ability to go above and beyond providing an outstanding guest experience!

Job Responsibilities (Not Limited to):

• Responsible for booking owners and guests staying on property both by phone and face to face to offer them an opportunity for an owner update with one of our member service employees.
• Welcome guests warmly to the resort and provide them with brief information about the resort, resort activities and services, and activities in the area.
• Must maintain above budget conversion rate of assigned guests and ensure that the overall conversion of the site is above the budgets
• Must be able to work days, nights, weekends, and holidays.
• Must be proficient in Microsoft Office (excel and word).
• Must maintain department standards of production and work as a team player.
• Direct supervision of Resort Host/Concierge/Marketing staff: interview, hire and train employees; plan, assign and direct work; performance review; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution).
• Resolve issues pertaining to tour statuses, bookings, coding and etc.
• Compile data on each Resort Host's performance.
• Prepare additional reports deemed necessary by management.
• Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow.
• Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.
• Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).

Minimum Qualifications:

• High School diploma required.
• Possess excellent communication skills both written and verbal.
• Must be highly motivated with a positive attitude and good work ethic.
• Detail oriented while maintaining multi-task abilities in a busy environment; professional and organized; able to exhibit problem solving ability.
• Ability to effectively coach, counsel and motivate direct reports
• Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with current owners)
• Ability to negotiate effectively
• Working knowledge of marketing databases
• Ability to lead by example
• Must have Timeshare/ Vacation Ownership Experience.
• Must have full availability to work weekends & holidays, daytime & nighttime.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law.

Note:

Temporary and/or seasonal associates are ineligible for Paid Time Off.

Travel + Leisure Co. benefits include:

• Medical Dental Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of…