Administration Officer Lymphoedema Service

There are 2 part‑time posts available. Post 1 covers 9.00 am – 12.45 pm. Post 2 covers 12.15 pm – 4.00 pm. Lymphoedema at Dewi Sant Health Park supports patients in RCT Merthyr Tydfil and the surrounding areas within the footprint of Cwm Taf Morgannwg. The key elements of the administration officer will be to support the team in the following key areas of work.

• To maintain, monitor and process patients on the waiting list for the service.
• Ensure robust processes for patients who attend outpatient clinics, patients who require home visits or patients who will have virtual contacts. This will be done by using a range of CTM patient information systems e.g. WPAS.
• To utilise CTM financial purchase to payment system (Oracle) for producing orders for patient garments, receipting deliveries ensuring invoices can be processed quickly and routing garments for all patients in a timely manner.
• To undertake all other administration tasks highlighted within the job description ensuring the Lymphoedema service is fully supported and maintained by the administration service.

Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self‑assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance. For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.

Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form.

Welsh Skills Desirable:
This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn’t need to have skills in Welsh, we’ll consider it an advantage when short‑listing candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. The post holder will be required to demonstrate a range of skills to be able to undertake this role: excellent communication skills, customer‑care skills, keyboard skills.

There is a need to demonstrate a background or experience using Microsoft Office packages in particular Excel for maintaining spreadsheets is essential. A full training package will be provided and the post holder will remain supervised until competency is achieved. When training is completed, the post holder will benefit from having a range of new skills and expertise in using patient information and financial systems.

An understanding of customer care and meeting the needs of the general public is necessary for this position, therefore an excellent telephone and communication manner will need to be demonstrated.

Located in the heart of South Wales, we are central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together. At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

Discover more about working with us here:
Cwm Taf Morgannwg University Health Board – Join CTM Home – Cwm Taf Morgannwg University Health Board, Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage.

We are proud to be a Living Wage Employer.

CTM employees enjoy benefits including: a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team