Business Support Manager; Health Protection Operational Team

Position: Business Support Manager (Health Protection Operational Team)

Business Support Manager (Health Protection Operational Team)

The closing date is 12 January 2026

The Business Support Manager will be an integral member of the vaccination and immunisation service, while supporting the wider health protection function. The post holder will provide a comprehensive and effective project and managerial support within the department, working on their own initiative within standard operating procedures and adhering to accepted policies and procedures of the University Health Board.

Main duties of the job

• Provide project and managerial support that involves providing project management support in a number of areas, evaluating project outcomes and providing recommendations for consideration.
• Work at a high level of autonomy and independence, using own initiative, and have significant discretion within broad occupational policies.
• Line manage administrative support staff within the designated area of responsibility.
• Act as a key point of escalation and direct contact, troubleshooting issues that may prevent timely provision of patient care, liaising with clinical and nursing colleagues as appropriate, and escalating complex or contentious issues.
• Manage health records in line with destruction, retention and archiving within the Care Group, with knowledge of these policies and legislative responsibilities, including Freedom of Information requests.
• Ensure audits are carried out, interrogated, and forward planning of storage is arranged.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline ther you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy – “Our Health, Our Future” – focuses on uniting our region around shared health and wellbeing goals.

• We listen, learn, and improve.
• We treat everyone with respect.
• We work together as one team.

CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Welsh skills desirable

This post is advertised as Welsh Desirable. This does not mean essential; whilst the candidate doesn't need to have skills in Welsh, we’ll consider it an advantage when short‑listing and selecting candidates. This isn’t fluency, just speaking & listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.

Person

Specification Other Role Requirements

• Flexible to the needs of the service and able to respond to department changes and priorities.

Skills and Attributes

• Customer care focus and confidence in dealing with client information.
• Meddalwedd Microsoft Office e.e. Word, Excel, PowerPoint, and Outlook.
• Report writing and presentation skills.
• Welsh language speaking/listening skills at Level 3 or above.

Experience

• Experience of working within the NHS.
• Experience in the use of electronic systems/databases.
• Project management experience with demonstrable outcomes.
• Experience of working in a busy office environment.
• Experience of collecting, collating, analysing and presenting waiting list information/data.
• Experience of managing a team of staff.

Qualifications and Knowledge

• Qualified to Degree level or equivalent knowledge and experience or training.
• Knowledge of staff and project management.
• Postgraduate Diploma in a relevant subject or equivalent level of skills, knowledge and experience.
• An understanding of Welsh Immunisation System and Cypris.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Address

Cwm Taf Morgannwg University Health Board – HQ

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