Customer Service Supervisor

Job Summary

Join LKQ UK & Ireland as a Customer Service Supervisor and lead a dynamic team committed to delivering first‑class support. You’ll play a vital role in coaching staff, improving processes, and ensuring our customers receive outstanding service every time. If you’re a natural leader with a passion for people and performance, this is your chance to make a real impact.

• Competitive Salary – We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work‑life balance with plenty of time off to recharge.
• Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
• Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme – Save money while staying active with tax‑free bike purchases.
• Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.

• Responsible for retail operations, resources, and customer service within the branch, including line management of the Weekend Retail Assistant.
• Conduct regular colleague reviews to strengthen engagement and support development, emphasizing a safety‑first culture.
• Deliver a structured daily briefing to ensure all colleagues work towards key business metrics and KPI measures aligned with business goals.
• Ensure all areas of the retail counter always conform to health and safety legislation.
• Maintain branch compliance with branch standards to achieve operational excellence.
• Ensure operational efficiency to deliver a safety‑first culture, ensuring all retail colleagues complete relevant e‑learning modules.
• Lead a retail team with a customer‑first attitude, prompting a customer‑focused mindset throughout the branch.
• Adhere to returns, credits, and warranty processes to enhance customer experience and create frictionless processes.
• Maintain shelf availability through accurate completion of stock movement processes.
• Deliver a customer‑first service through efficient pick‑to‑manifest times and achieve all service level agreements (SLAs).
• Collaborate with operations and sales teams to maximise customer opportunity.
• Minimise customer effort by ensuring a robust Click‑Collect process is in place and adhered to.
• Set up the branch for growth through best‑in‑class retail stores, outstanding stock management, and exceptional SLAs.
• Ensure retail operations comply with the financial audit.

• Excellent communication skills to develop customer relationships and drive connectivity.
• High levels of focus, energy, and drive.
• Consistently deliver best‑in‑class service to establish customer experience excellence.
• Flexibility to adapt day‑to‑day tasks, supporting the branch with strategic thinking.

• People First:
  We value our employees just as much as our customers.
• Work‑Life Balance:
  Flexible working options to support your lifestyle.
• Career Growth:
  Genuine opportunities for progression in a thriving industry.
• Passion for Excellence:
  Join a team dedicated to being the best at what we do.

Mid‑Senior level

Full‑time

Other