Service Operations Coordinator

Temporary on-going role with the opportunity to go permanent. Weekly Pay

Poole (moving to Bournemouth Airport area in 2026)
4 on / 4 off shift pattern (including weekends & bank holidays)
Hybrid working available after training

Shift Patterns: 06:00-17:30, 07:00-18:30 or 08:00-19:30

We're looking for a highly organised Service Operations Coordinator to support a critical maintenance contract within a fast-paced operations environment.

This role is all about fault coordination, problem-solving, and keeping things moving. Working closely with field engineers, contractors, and key stakeholders to ensure faults are logged, managed, and resolved within strict time frames.

• Taking inbound calls from engineers, contractors, and customers

• Logging, managing, and allocating faults using multiple systems

• Prioritising urgent and time-sensitive issues

• Coordinating engineers and third parties to optimise performance

• Managing inboxes, system updates, reports, and handovers

• Reducing duplicate and outstanding faults wherever possible

• Communicating clearly with teams and escalating when required

• Strong administration or coordination experience

• Excellent organisation and attention to detail

• Confident communicator (written & verbal)

• Calm under pressure in a busy environment

• Comfortable using MS Office and learning new systems

• Proactive, positive, and able to work independently

• Hybrid working once trained

• Supportive team environment

• Opportunity to grow within a developing operations centre

If you enjoy coordination, problem-solving, and taking ownership in a fast-paced setting, this could be a great next step.

Apply now to find out more.

INDCP