Service Operations Coordinator

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Temporary on-going role with the opportunity to go permanent. Weekly Pay

Poole (moving to Bournemouth Airport area in 2026). 4 on / 4 off shift pattern (including weekends & bank holidays). Hybrid working available after training.

Shift Patterns: 06:00-17:30, 07:00-18:30 or 08:00-19:30

We're looking for a highly organised Service Operations Coordinator to support a critical maintenance contract within a fast-paced operations environment.

This role is all about fault coordination, problem-solving, and keeping things moving. Working closely with field engineers, contractors, and key stakeholders to ensure faults are logged, managed, and resolved within strict time frames.

• Taking inbound calls from engineers, contractors, and customers
• Logging, managing, and allocating faults using multiple systems
• Prioritising urgent and time-sensitive issues
• Coordinating engineers and third parties to optimise performance
• Managing inboxes, system updates, reports, and handovers
• Reducing duplicate and outstanding faults wherever possible
• Communicating clearly with teams and escalating when required

• Strong administration or coordination experience
• Excellent organisation and attention to detail
• Confident communicator (written & verbal)
• Calm under pressure in a busy environment
• Comfortable using MS Office and learning new systems
• Proactive, positive, and able to work independently

• Hybrid working once trained
• Supportive team environment
• Opportunity to grow within a developing operations centre

If you enjoy coordination, problem-solving, and taking ownership in a fast-paced setting, this could be a great next step.

Apply now to find out more.

INDCP

Entry level

Temporary

Administrative

Administrative and Support Services