French Speaking Customer Service Advisor

• Business thriving on growth
• Opportunity to Grow

This is an opportunity to work with a well-established organisation in the Leisure, Travel & Tourism industry. The company operates as a medium-sized enterprise with a strong presence in its sector and is known for its commitment to delivering exceptional service and operational excellence.

The key responsibilities for the French Speaking Customer Service Advisor role are:

• Provide excellent customer service to French-speaking clients via phone, email, and other communication channels.
• Handle customer inquiries, complaints, and requests in a professional and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with the Logistics department to resolve any service-related issues.
• Assist in the booking and scheduling process for travel and tourism services.
• Ensure compliance with company policies and procedures while interacting with clients.
• Provide translation support for French-speaking customers as needed.
• Collaborate with team members to improve customer service processes and outcomes.

A successful French Speaking Customer Service Advisor should have:

• Fluency in both French and English, with excellent communication skills in both languages.
• Previous experience in a customer service or support role, preferably within the Leisure, Travel & Tourism industry.
• Strong organisational skills and attention to detail.
• Ability to work effectively in a team-oriented environment.
• Proficiency with standard office software and customer service tools.
• A positive attitude and a problem-solving mindset.

• Competitive salary
• Fixed-term contract with potential for career growth.
• Opportunity to work in the exciting Leisure, Travel & Tourism industry.
• Collaborative and professional work environment in Poole.
• Supportive team culture with a focus on employee success.

If you are a fluent French speaker with a passion for customer service, we encourage you to apply for this exciting role as a French Speaking Customer Service Advisor based in Poole. Take the next step in your career today!