Customer Service Administrator

Sales Administrator

Full-time | Office-based | Poole

We're working with a well-established organisation who are looking for a proactive and customer-focused Customer Service Administrator to join their fast-paced team. This is a fantastic opportunity for someone with strong administrative experience and a passion for delivering excellent customer service.

As a Customer Service Administrator, you'll be at the heart of the customer journey, supporting inbound enquiries, processing orders, and ensuring every customer receives a smooth and professional experience. You'll communicate via phone, email, and webchat, while keeping records accurate and up to date.

You'll thrive here if you're organised, detail-driven, and confident juggling multiple tasks in a busy environment.

• Accurately process sales orders and ensure deadlines are met
• Manage inbound and outbound telephone calls, offering product guidance and resolving customer queries
• Respond to customer emails using a professional tone and correct grammar
• Follow a daily task rota and elevate issues where necessary
• Log customer feedback and issues
• Maintain strong communication with warehouse, marketing, and internal departments
• Upsell relevant products when appropriate

Essential skills & attributes :

• Previous experience in customer service, sales support, or a busy admin role
• Excellent communication skills - both written and verbal
• Strong ability to prioritise, multitask, and work to deadlines
• Confident, professional telephone manner
• High level of attention to detail
• Proactive, organised, and able to work independently
• Solid IT skills, including Outlook, Excel, and Microsoft Office
• Able to remain calm under pressure in a fast-paced environment

• 25 days holiday plus bank holidays (increasing with service)
• Health & wellbeing allowance
• Staff reward schemes and social events
• Free parking and modern office facilities
• Community / charity involvement opportunities
• Training, development, and ongoing support
• Pension scheme
• Eye care support
• Discounts and additional perks

INDCP