Customer Experience Advisor | S1 | Retail Banking | Poole Branch

This job is with Santander UK, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Customer Experience Advisor | S1 | Retail Banking | Poole Branch

Country:
United Kingdom

IT STARTS HERE
Santander () is evolving from  a global, high-impact brand  into a  technology-driven organisation , and our people are at the heart of this journey.  Together , we are driving a  customer-centric transformation  that values bold  thinking, innovation , and the  courage to challenge  what's possible.
This is more than a strategic shift.  It's a chance for driven professionals to grow, learn, and make a real difference .
Our mission is to contribute to help more  people and businesses prosper . We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Retail & Commercial Banking  is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.
THE DIFFERENCE YOU MAKE
Santander   is looking for a   Customer Experience Advisor   based out of   Poole Branch  ,   working 35 hours per week, on a rota'd basis Monday to Saturday, between 8am & 6pm  .
For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be.
What's not in doubt is that you'll have plenty of support. Life in a branch can be busy, varied and challenging, so we're a close-knit team.
You'll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You're the eyes and ears of our business after all.
We're  shaping the way we work  through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:
Acting as the first point of contact for customers in branch or over the phone

Assisting with day-to-day transactions, queries and servicing

Answering customer calls into our contact centre

Building relationships and finding solutions

Developing your knowledge of services and products to help our customers

Identifying new ways to improve the customer experience

WHAT YOU'LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We're  enabling teams to go beyond  by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Experience
Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)

The ability to communicate effectively with customers to truly understand their needs (Required)

A real desire to go above-and-beyond for customers (Preferred)

Effective team working skills with a flexible, can-do approach to work (Preferred)

Openness to a broad range of activities even if outside of standard expectations (Preferred)

Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

WE VALUE YOUR IMPACT
At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It's about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive - personally and professionally.
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