Tenancy Enforcement Officer

Tenancy Engagement & Enforcement Officer

Location: Poole (5 days in office)

Contract: 2 months, likely extension

Recruiting for a Local Authority

This range is provided by Hatched Recruitment Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Direct message the job poster from Hatched Recruitment Group

• Lead on tenancy enforcement, serious breaches, and property access for compliance.
• Investigate housing fraud and unlawful occupation, progressing legal action when required.
• Manage complex cases and work closely with internal teams and external partners.

• Handle escalated tenancy breaches and provide clear, accurate advice.
• Maintain detailed case records, prepare evidence and attend court if needed.
• Support compliance teams to gain access for safety checks.
• Use judgement to take appropriate action, from warnings to legal notices.
• Build positive relationships with tenants and promote understanding of responsibilities.
• Organise a demanding caseload and meet changing priorities.

• Relevant housing qualification or equivalent experience (CIH Level 3 preferred).
• Strong knowledge of tenancy enforcement processes and legislation.
• Confident IT user (Word, Excel, Outlook).
• Experience managing complex cases independently.
• Strong communication, diplomacy, and problem-solving skills.
• Ability to travel as needed.

Associate

Temporary

• Legal and Customer Service
• Housing Programs and Civic and Social Organizations