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Tenancy Enforcement Officer

Job in Poole, Dorset County, BH15, England, UK
Listing for: Hatched Recruitment Group
Full Time position
Listed on 2025-12-08
Job specializations:
  • Government
    Human Services/ Social Work
Job Description & How to Apply Below

Tenancy Engagement & Enforcement Officer

Location: Poole (5 days in office)

Contract: 2 months, likely extension

Recruiting for a Local Authority

Hatched Recruitment Group provided pay range

This range is provided by Hatched Recruitment Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Hatched Recruitment Group

Overview
  • Lead on tenancy enforcement, serious breaches, and property access for compliance.
  • Investigate housing fraud and unlawful occupation, progressing legal action when required.
  • Manage complex cases and work closely with internal teams and external partners.
Key Duties
  • Handle escalated tenancy breaches and provide clear, accurate advice.
  • Maintain detailed case records, prepare evidence and attend court if needed.
  • Support compliance teams to gain access for safety checks.
  • Use judgement to take appropriate action, from warnings to legal notices.
  • Build positive relationships with tenants and promote understanding of responsibilities.
  • Organise a demanding caseload and meet changing priorities.
Requirements
  • Relevant housing qualification or equivalent experience (CIH Level 3 preferred).
  • Strong knowledge of tenancy enforcement processes and legislation.
  • Confident IT user (Word, Excel, Outlook).
  • Experience managing complex cases independently.
  • Strong communication, diplomacy, and problem-solving skills.
  • Ability to travel as needed.
Seniority level

Associate

Employment type

Temporary

Job function
  • Legal and Customer Service
  • Housing Programs and Civic and Social Organizations
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