Donor Carer

This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work, or you are already employed by the NHS and would transfer to the pay point above the base of Band 3.

Job Summary

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK.

The role involves working a variety of hours, including evenings, weekends, and bank holidays but no night shifts!

The hours available to successful candidates will be either 36 hours per fortnight or 72 hours per fortnight.

You will be working on a shift basis. These shifts will be on a rota between Monday and Saturday 08 : 15 to 17 : 45 and Sundays from 10 : 15 to 16 : 15.

Main duties of the job

Are you a people person who loves making others feel comfortable and supported? If you’re someone who naturally puts others at ease, enjoys chatting with people, and can handle questions and concerns with confidence, this could be the perfect role for you!

You don’t need a healthcare background experience in retail, hospitality, customer service, or even volunteering is just as valuable. If you’ve worked in a team and know what it means to go the extra mile for someone, we’d love to hear from you. Bring your positive attitude and enthusiasm for delivering a great experience, and we’ll provide all the training you need.

In this role, you’ll learn practical healthcare skills and take a step into the NHS. You’ll be the friendly face that greets our donors, supports them through the donation process, and makes sure they leave feeling good about their experience. From checking them in on our systems to ensuring they’re comfortable during and after their donation, your focus will be on delivering excellent care every step of the way.

You’ll also keep accurate records, handle blood products safely, and ensure everything is set up for a smooth session.

If you’re ready to build a meaningful career, gain valuable skills, and make a real difference, we can’t wait to welcome you on board!

About you

Experience and Knowledge

• Have experience of dealing with the public.
• Have experience of delivering a quality customer service.
• Be willing to learn new technology skills and undergo digital training.

Qualifications and Training

• Have a good standard of numeracy and literacy.
• Be willing to undertake development and training to upskill yourself including completion of the Skills for Health Care Certificate.

About Us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHSBT, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary— donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too.

Three small words, one big difference — Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

What we offer you :

• 6-week training period to fully prepare you for your career with us, including your Skills for Healthcare Certificate.
• Rotas published 6 weeks ahead of time.
• No night shifts.
• Payments for unsociable hours, overtime, meal and driving allowances where applicable.
• NHSBT promotes flexible working opportunities where the role allows.
• 27 days per year plus 8 bank / public holiday. Pro rata if part‑time. Leave increases to 29 days after 5 years’ service and 33 days after 10…