Response Operations Manager

Response Operations Manager (Entry Level)

Location:

Poole, Dorset | Salary:
Starting from £28,000 per year

By joining Solace Global Risk, you will be part of a team that operates at the forefront of global security and risk management. This role offers a unique chance to contribute to vital global operations, with opportunities for personal and professional growth in a supportive and dynamic environment.

As a Response Operations Manager, you will be on the frontline of risk management, responding to emergencies, monitoring global events, and delivering real-time intelligence to safeguard people, assets, and reputations worldwide.

• Emergency Response:
  Handle emergency calls and provide immediate support, including safety and security advice.
• Global Threat Monitoring:
  Track global events and proactively alert customers to emerging threats.
• Advisory and Support:
  Deliver customer advice on security-related incidents, travel risks, and operational safety.
• Incident Analysis:
  Conduct short-term event analysis and prepare pre-travel advisories for global clients.
• Crisis Management:
  Coordinate responses to crisis events, including emergency evacuations when necessary.
• Client Liaison:
  Work closely with clients to manage expectations and deliver operational outcomes in line with SOPs.

We are looking for driven, detail-oriented individuals seeking an entry-level role within security and risk management. This role is fast-paced and dynamic, requiring candidates who thrive under pressure and can adapt quickly to evolving situations.

• Exceptional written and verbal communication abilities.
• Strong organisational skills and the ability to prioritise tasks efficiently.
• Calm and proactive demeanour, particularly in high-pressure situations.
• Proficiency in MS Office applications, with an eye for detail.
• Active interest in global current affairs and security trends.
• Ability to work independently, often with limited supervision.

• Prior exposure to intelligence analysis or crisis management.
• Background in military or police service.
• A second language.
• Shift pattern: 12-hour shifts (2 days, 2 nights, 4 days off).
• Competitive salary and benefits package, including a company pension and private medical insurance.
• Location:
  
  Poole, BH15 1JF
  – candidates must either commute reliably or be willing to relocate.
• This is a full-time, permanent position.