Service Dispatcher

Description

Position:
Service Dispatcher
Location:
Port Coquitlam (Head Office)Do you like to work in a fast-paced environment? Do you want a stable career and receive excellent benefits? Join our Port Coquitlam, BC team and let work, work for you. Lordco Auto Parts is Canada’s largest independently owned automotive parts retailer, with over 100 locations across Western Canada and is a family-owned and operated business since 1974.

Start your career in customer service and grow with us today!
We got you covered! Would you like to leave the dental office without any bill to pay? What about leaving the pharmacy without having to reach for your wallet? Our employees are our family, and we want to make sure they are taken care of. Your health and well-being matter to us, and we are dedicated to providing top-notch programs and plans to support you and your loved ones.

We want you to feel valued and welcomed within our diverse, inclusive team, and here’s how we do it:

Extended Benefits for You and Your Family

Health, Dental & Vision Care Insurance

Life Insurance, Short-term and Long-term Disability Insurance

Accidental Death & Dismemberment Disability

Education and Savings Plans, RRSP matching

Health and Wellness Program

Employee & Family Assistance Program

Generous Employee Perks and Discounts

Career Development Support & Promote-From-Within Culture to enhance your expertise and maximize your career journey

Work Flexibility to fit your unique schedule

What You’ll Do:

Schedule, book, and dispatch inspections, service calls, and automotive lift installations

Manage and adjust daily technician schedules to meet customer needs and respond to urgent requests

Utilize Lordco’s ERP systems, including Autoparts and Lunati Web App, to create work orders, update status changes, and track service activity

Provide comprehensive administrative support for the Equipment Service department

Confirm all scheduled installations, repairs, and inspections with customers

Work with the Shipper/Receiver to segregate and prepare product for upcoming jobs, and ensure materials are accurately received into Autoparts

Answer incoming calls and emails, qualify service requests, and route inquiries to the appropriate team member

Maintain up-to-date product and equipment knowledge to better support technicians and customer inquiries

Perform additional administrative or operational duties as needed

Do you fit the part?

Previous dispatching or scheduling experience in a service, trades, or field operations environment

Working knowledge or interest in mechanical, electrical, or hydraulic equipment considered an asset

Familiarity with automotive shop equipment is an asset

Ability to occasionally lift up to 50lbs

Proficiency with Microsoft Office and strong computer skills

Comfortable working with numbers and being mathematically inclined

Strong verbal and written communication skills

Excellent attention to detail, time management, and problem-solving abilities

A collaborative mindset and flexibility to assist with a range of tasks that support the success of the team

At Lordco Auto Parts, we are committed to fostering a culture that celebrates diversity, promotes equity, and prioritizes inclusion in every aspect of our organization. We recognize that embracing diversity enriches our workplace, enhances our perspectives, and fuels innovation. Pay range $20 - $24/hour, based on experience.