Receptionist, Customer Service/HelpDesk
Job in
Gqeberha, Port Elizabeth, 6000, South Africa
Listed on 2025-12-21
Listing for:
Staff Solutions
Full Time
position Listed on 2025-12-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, English Customer Service, Event Manager / Planner -
Hospitality / Hotel / Catering
Customer Service Rep, Event Manager / Planner
Job Description & How to Apply Below
The receptionist will be responsible for ensuring smooth front desk operations and delivering excellent customer service. Key duties include:
- Guest Check-In/Out:
Greet guests, manage check-ins and check-outs, issue room keys, and handle reservations. - Customer Service:
Answer inquiries about hotel services, amenities, and local attractions, and assist with special requests. - Phone and Email Management:
Respond to calls and emails, direct inquiries to appropriate departments, and take messages as needed. - Billing and Payments:
Process guest payments, handle billing issues, and provide receipts. - Record Keeping:
Update guest records, maintain booking logs, and prepare daily reports. - Problem Resolution:
Address guest complaints or issues professionally, escalating as necessary.
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