ZAF Customer Service Representative Talent Pool
Job in
Gqeberha, Port Elizabeth, 6000, South Africa
Listing for:
Teleperformance
Full Time
position
Listed on 2025-12-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Call Center / Support, Bilingual
Job Description & How to Apply Below
Position: (ZAF) Customer Service Representative Talent Pool
Location: GqeberhaOverview
As the first point of contact for our client’s valued customers, our Customer Service Agents ensure the highest of quality standards are always delivered whilst developing customer loyalty and providing an exceptional customer experience. They provide outstanding customer care, matching the needs of the customer to the appropriate products and services. Customer Service Agents will be expected to meet and exceed Key Performance Indicators and targets as appropriate for the line of business they support, whilst continually
demonstrating the Teleperformance Mission and our values in every customer interaction.
“Teleperformance is a Regulated Financial Company operating largely in the BFSI sector. As such, it is a condition of numerous Service Level Agreements with many of our clients that Employees possess acceptable credit scores and that they have no criminal records throughout their employment tenure with our Company. For this reason, employment of any prospective job candidate is subject to the outcome of satisfactory references, credit & criminal checks.
Shortlisted job applicants will thus be required to sign a consent form to undergo the afore-mentioned checks as part of our Recruitment process with our registered service provider.”
Qualifications
Skills and Attributes
An excellent communicator (written and oral)Self-MotivatedPassionate about learningTarget DrivenPolite, co-operative and a friendly manner essentialProfessional and welcomingStrong customer focusExcellent verbal communication skillsAbility to deliver excellent customer service experienceAbility to prioritise tasksProven ability to listen actively and to hear important informationComputer literacyStrong negotiation skillsCurious, Team Spirited and Big HeartedA positive mind set with a passion for continuous improvementAn exceptional driven and motivated individual with the passion to succeed in a fast-paced environmentHave the ability to build rapport with Customers giving a human touch to the conversationOwnership and Rapport buildingExperience
Minimum of 6-12 months experience working within a similar service/Insurance driven BPO environment.Experience working within the Financial Service Industry or similar Regulated Industry - EssentialProven Experience in delivering excellent customer services to internal and external customersMaintain campaign performance, quality, regulatory and compliance standardsQualifications
Matric or equivalent
- EssentialAdditional Benefits:
Transport allowanceMedical InsuranceProvident fund *Our Environment:
Values based environment where the customer is firstFast paced environment where attention to detail is of utmost importanceWe collectively embrace change and step up to the challengeSupport and guidance is a given - as much as independence is expectedAre you Committed to empathically solve complex customer queries,
Care enough to ensure a positive customer journey and you are Confident in your ability, we would like you to join our Community
Responsibilities
Receives and makes customer contacts through various channels (including but not limited to voice calls, chat, email, and social media) and provides a first-class service representing Teleperformance and our clients in a professional and polite mannerUses a range of customer experience and interpersonal skills to deal with customer queries delivering an exceptional service in every interactionResolves customer complaints by taking ownership of the situation, utilizing the appropriate communication channels and internal company/client systems to provide a solution and acceptable outcomeCompletes any data capture and customer notes logs to a highly accurate levelEscalates complex customer cases appropriately where requiredQuickly and efficiently identifies customer requirements and proactively delivers solutionsApplies discretion and delivers timely judgments with the primary goal of resolving the customer’s problem and ensuring the retention of a satisfied customerEmbraces training, coaching and development to become a knowledge expert in terms of the client’s
products and services, effectively promoting brand values to customersKeeps abreast of any changes to campaign/account information and takes every opportunity to increase campaign knowledgeManages and takes ownership of own performance with the use of Monthly Balanced Performance
Scorecards and applies every effort to meet and exceed Key Performance Indicators (KPI’s), Sales and Performance targetsEnsures that a great customer experience is at the heart of everything they deliver.
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