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Technical Manager
Job in
Gqeberha, Port Elizabeth, 6000, South Africa
Listed on 2026-01-01
Listing for:
Staff Solutions
Full Time
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
-
Management
Operations Manager
Job Description & How to Apply Below
This role is critical in ensuring high standards of service delivery, customer satisfaction, and efficient technical operations.
Key Responsibilities Team & Operations Management
- Lead and manage a team of technicians responsible for installations and technical support.
- Oversee daily scheduling of installations and service tasks.
- Allocate workloads effectively and ensure team members understand their responsibilities.
- Maintain and manage the monthly standby roster and ensure effective after-hours support.
- Provide coaching and set performance goals in alignment with company objectives.
- Monitor team performance using KPI metrics and foster a culture of continuous improvement.
- Organise and facilitate technical training on new systems or product updates.
- Resolve customer issues effectively and escalate where appropriate.
- Recommend system upgrades or replacements based on site assessments or service challenges.
- Ensure consistent, high-quality service delivery across all technical support functions.
- Maintain accurate service records, documentation, and customer files.
- Facilitate post-installation training sessions for customers when needed.
- Continuously monitor and improve customer satisfaction levels.
- Minimum: Grade 12 (Matric)
- Advantageous: Previous experience in a managerial or supervisory role
- Basic networking knowledge
- Proficiency in Microsoft Office
- Experience with Yeastar, Samsung, or Panasonic PABX systems
- Basic understanding of Mikrotik (advantageous)
- Hikvision certification (advantageous)
- Strong technical knowledge and ability to conduct on-site surveys and build complete site solutions
- Willingness to travel and work flexible hours as required
- Valid driver’s license
- Bilingual communication skills in English and Afrikaans (advantageous), with clear verbal and written ability
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