Claims Consultant

Please note:

This role is listed under Future Opportunities. As we move into the festive season, our recruitment team will only begin reviewing applications in the new year. We appreciate your interest and look forward to reconnecting once operations resume.

This role exists to support our business strategy by delivering efficient, accurate and professional claims administration. You will serve as a key point of contact for clients, account executives, and insurers, ensuring every claim is managed with care, consistency, and compliance.

You will actively contribute to keeping claims costs and general expenses under control by applying sound judgement, policy knowledge, and efficient administration throughout the claims lifecycle.

You’ll maintain clear, timely and professional communication with all stakeholders. Building strong, respectful relationships with clients and account executives is essential, as is ensuring clients remain informed on every step of their claim. Your contribution will help the team meet client satisfaction targets.

• You’ll manage the end-to-end claims process in line with company standards and regulatory requirements. This includes receiving notifications, collecting documentation, applying policy terms and conditions, and keeping systems and internal stakeholders updated.
• Where applicable, you will appoint assessors, obtain service provider quotes, arrange approvals and payments, and facilitate all communication between insurer and client.
• You’ll assess claims within your mandate and elevate those that exceed it.
• Recoveries, follow-ups, and fraud or dishonesty concerns will be handled promptly and accurately.
• Overall, you are responsible for ensuring productivity targets are met, records are well maintained, and that you contribute to improving team processes and performance.

You are expected to embody RBS values in your daily work and pursue continuous development to stay current, capable and effective in the role.