List Co-ordinator

Swansea Bay University Health Board reserve the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore we encourage early applications to ensure consideration for this post. Prior consideration for this vacancy will be given to staff currently awaiting redeployment and we therefore reserve the right to withdraw this advert at any stage.

• Work as part of the Patient Pathway Management team and provide comprehensive coordination and administrative support service to the Patient Pathway Manager and the team.
• Manage clinics and theatre lists for consultant(s) and designated medical staff on a daily basis.
• Responsible for own workload and organisation of clinics, prioritising and accepting urgent and cancer referrals where necessary.
• Actively seek to ensure that all patients are treated within National targets set by the Welsh Assembly across Stage 1 to Stage 5 of their pathway.
• Understand the pathway of each individual patient; monitoring their progress and ensuring timely intervention is achieved.
• Liaise daily with internal departments and primary care departments to ensure continuity in achieving excellent patient care. Be responsible for communicating with patients regarding their waiting times.
• Ensure data is stored and shared through variety of media including verbal communication, paper records, and internal and external electronic sources.
• Flexible and reliable, have excellent organisational skills and have a sound knowledge of medical terminology undertake clerical and administrative duties as instructed by the Line Manager.
• Communicate effectively with patients and relatives/carers, often overcoming barriers to understanding and using tact and persuasion where required.
• Ensure patients are received in a sympathetic and courteous manner and that cultural differences are catered for.
• Provide and receive highly complex, sensitive and/or contentious information where empathy and/or reassurance is required.
• Liaise with Consultant, Medical, Nursing and Administrative staff within the Health Board and workers from outside agencies.
• Able to work as part of a multi-disciplinary team.
• Plan and organise a range of complex activities daily with medical staff and consultant(s) which require adjustments.
• Manage and validate the waiting lists recurrently, to ensure that where possible patients are booked onto theatre lists chronologically following Welsh Assembly guidelines and regulations.
• Supervise the work of Patient Pathway Clerks and Trainees Team staff.
• Contribute to the training/monitoring of staff members within the Team.
• Assist with the management of Sickness Absence, undertaking return to work interviews as and when required.
• Provide regular statistics to the Service Manager regarding service capacity.
• Responsible for data entry, text processing and the storage of data on one or more information systems.

Equality remains at the centre of the Health Board’s policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.

We are a Disability Confident Employer and applications are welcomed from persons with disabilities. A disability will not prejudice your application. If you are unable to submit your application in the requested format because of a disability please contact the Recruitment Team, who will agree a more suitable way for you to apply. All disabled applicants who meet the essential criteria listed in the Person Specification will be invited to interview.

Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh. The ability to speak Welsh is desirable for this post;
Welsh and/or English speakers are equally welcome to apply. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board. As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation. You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services – we have a job for you.

There are also apprenticeships, work placements and volunteering roles available. We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender…