Sr Application Admin

Position: Sr Application Admin 4597

Posted Thursday, August 27, 2026 at 7:00 AM

World Vision is hiring a Senior Applications Administrator to serve in the Marketing Division.

At a Glance

Role:
Senior Applications Administrator

Reports to:

Director of Information Systems

Location:

Remote

Required Experience:

Bachelor's degree in information systems or other related fields preferred. In addition to above:
Requires three to five years of experience administering applications in an enterprise environment. Requires in-depth knowledge and experience with multiple enterprise applications.

Work Authorization:
Must be authorized to work in the U.S.A for any employer.

The Job

We are seeking an experienced and highly motivated Senior Applications Administrator to own and evolve our Fresh service platform and supporting IT service management (ITSM) processes.

This role serves as the primary platform administrator for Fresh service, responsible for configuring, optimizing, and automating service management processes across Incident, Request, Change, Asset, and Knowledge Management. The ideal candidate combines strong platform administration expertise with workflow automation, systems integration, and user provisioning experience.

This individual will partner closely with IT Operations, Security, Infrastructure, Identity & Access Management, Human Resources, and business stakeholders to improve service delivery, increase operational efficiency, and enhance the employee support experience.

Help carry out our Christian organization's mission, vision, and strategies. Personify the ministry of World Vision by witnessing to Christ and ministering to others through life, deed, word, and sign. sign.

Responsibilities

• · Keep Christ central in individual and corporate life. Actively participate in and contribute to the spiritual disciplines of the organization (Christian conduct,
• chapel, prayer, worship, devotions, and leadership of devotions); incorporate WV Core Values into decisions within scope of role.
• · Serve as the primary administrator and subject matter expert for the Fresh service environment.
• · Manage platform configuration, forms, workflows, automations, service catalogs, business rules, SLAs, and integrations.
• · Maintain and enhance the IT Support Portal, Service Catalog, Knowledge Base, and Change Management Portal.
• · Configure and optimize Incident, Problem, Change, Request, Asset, and Release Management processes.
• · Manage platform updates, testing, documentation, and continuous improvement initiatives.
• · Monitor platform performance, data quality, and adoption metrics.

You Bring These Skills

• · Workflow Automation & Orchestration
• · Design, develop, and maintain workflow automations supporting employee onboarding, offboarding, transfers, and leave-of-absence processes.
• · Build and support integrations between Fresh service and enterprise systems including Active Directory, Microsoft Entra , Microsoft 365, HR systems, and collaboration platforms.
• · Develop automation solutions using Power Shell, APIs, workflow engines, and integration platforms.
• · Identify opportunities to reduce manual effort through process automation and self-service capabilities.
• · Identity & Access Provisioning
• · Configure and maintain automated user provisioning and deprovisioning processes.
• · Support Active Directory and Entra  lifecycle management workflows.
• · Manage role-based access assignment, group memberships, and licensing workflows.
• · Ensure provisioning processes align with organizational security and compliance requirements.
• · Serve as a trusted advisor on ITSM best practices and governance.
• · Lead platform enhancements that improve service quality and operational efficiency.
• · Facilitate adoption of standardized service management processes across IT teams.
• · Support Change Advisory…