IT Support Specialist

IT Support Specialist

Portland

Mid-Senior ICs

Information Technology

Job Description

If you enjoy making technology easier for others, and you're at home troubleshooting systems while building trust with coworkers, this role is for you. As our IT Support Specialist, you'll provide first-tier technical support, onboard staff to essential tools, and keep technology and office equipment working across the council.

The Basics

• Pay – Nonexempt/hourly, starting at $21.63 to $25.96 per hour, based on relevant education and experience. We set starting pay with a published formula and don't negotiate, so every offer is calculated the same way.
• Benefits – We offer medical, dental, and vision coverage; health care and dependent care flexible spending accounts; life and AD&D insurance; up to 35 days of paid time off per year, based on years of service; paid holidays; and a 403(b) retirement plan with an employer contribution. For more details, visit (Use the "Apply for this Job" box below)..
• Hours – Full-time, 40 hours per week, 8:30a to 5p with occasional weekend support for events
• Location – This hybrid role works on-site at our Portland-metro-area office 1 day a week minimum and travels up to 15% of the time to other council locations in Oregon and Southwest Washington. All staff must attend in-person work as needed and must live in Oregon or Southwest Washington.

What You'll Do

As the IT Support Specialist, you'll own the first line of support for staff using Microsoft 365, Windows computers, the cloud-based phone system, customer management systems, email, and other council technology. You'll combine practical troubleshooting with clear teaching, accurate equipment records, and on-site operational support. You'll have real ownership of everyday technology experiences, with the opportunity to make tools more understandable and work more smoothly for colleagues across multiple locations.

Responsibilities

• Provide responsive first-tier technical support in person and through Microsoft Teams, phone, and remote desktop tools, resolving basic issues or routing them appropriately.
• Onboard new employees to IT-supported tools, assign equipment, and provide practical training that helps staff use technology confidently.
• Maintain accurate council-wide inventory and assignment records for computers, phones, office equipment, and other IT assets, including scheduling equipment check-outs.
• Support the cloud-based phone system, Microsoft 365, email, customer management systems, basic network troubleshooting, and current Windows operating systems.
• Create clear, step-by-step end-user documentation and help implement IT procedures, upgrades, and organizational policies.
• Support on-site office operations in the Portland metro area, including mail distribution, building access, copiers, IT equipment, and related operational needs.
• Travel to other council locations to support projects, new employee onboarding, and the transport of council property, materials, or equipment.

What You Bring

We are most interested in finding the best person for this job, who will be successful and satisfied in the role. If you believe you are that person, we encourage you to apply, even if you do not meet every qualification listed below.

• About five years of combined relevant education and experience in information technology, technical support, or a related area. For example, a bachelor's degree and three years of experience, or five years of experience.
• At least two years of experience providing end-user desktop support.
• Proficiency with Microsoft 365 applications, current Microsoft Windows operating systems, and basic network troubleshooting.
• Experience using helpdesk ticketing systems and creating clear, step-by-step technical documentation.
• Ability to recognize,…