Service Coordinator

Position: Service Coordinator (Permanent)
Service Coordinator / Service Administrator / Operations Administrator / Service Admin required to join an engineering business in Portsmouth

As a Service Coordinator / Service Administrator / Operations Administrator / Service Admin you will be responsible for the coordination and scheduling of Field Service Engineer visits.

We are looking for a background in Service Administration / Service Coordinating or customer service experience looking to develop into this.

Package

£25,000 - £30,000 (dependant on experience)

25 days holiday plus bank holidays

Contributory pension

Role:

Initial point of contact for customers

Responsible for the coordination and scheduling of Field Service Engineers

Communicate with customers, suppliers, visitors and internal staff departments

Schedule service or remedial works with customers in a professional manner, gathering the correct information and pass it onto engineers

To produce quotations

To provide daily and weekly reports.

To provide administrative and clerical support to the service team.

To order parts and raising purchase orders for our suppliers

To provide reporting on the amount of service contracts and upcoming jobs to enable the service team to forecast engineer requirements.

Office based in Portsmouth

Requirements:

Proven experience in Service Coordinator / Service Administrator / Operations Administrator / Service Admin roles is beneficial

Experience in administration, clerical or phone-based positions would be considered

Commutable to office in Portsmouth