Advice Agent

Frontline Advisor
Portsmouth
Temp - Part Time
£13.00ph

** MUST HAVE ENHANCED DBS*
* Are you passionate about helping people and making a real difference in your community? Do you have excellent communication skills and enjoy problem-solving? If so, we’d love to hear from you!
As a Frontline Advisor you’ll be the first point of contact for individuals seeking support with a wide range of issues — from housing and employment to benefits, debt, Employment and consumer rights. You’ll listen, provide accurate information, and empower people to make informed decisions.

What you’ll be doing :

* Providing clear, practical, and confidential advice to clients via phone, email, and face-to-face.

* Identifying key issues and offering guidance or signposting to relevant services.

* Keeping accurate case notes and ensuring clients receive a consistent, high-quality service.

* Working collaboratively as part of a supportive and passionate team.
What I'm looking for:

* Strong communication and listening skills.

* A compassionate, non-judgmental approach with a genuine desire to help others.

* Good organisational skills and attention to detail.

* Previous experience in advice, customer service, or a support environment is essential.

* Must have a valid Enhanced DBS
What you’ll get:

* A friendly and inclusive working environment.

* The opportunity to make a meaningful difference every day.
If you’re looking for a rewarding role where you can help people when they need it most, i'd love to hear from you.
Apply today or call Lynsey at Key Recruitment for more info