Insurance Partner - Sales and Service

Are you an animal lover looking for an exciting opportunity in customer service? located in Lakeside, Portsmouth, we are expanding rapidly and seeking dedicated individuals with a positive attitude and a knack for customer service to join our friendly team!

Location: Lakeside, North Harbour, Portsmouth

Start Date: th June4

We are looking for people with a passion for animals to join our dynamic Customer Service Team at our Portsmouth Lakeside office. If you are searching for a new challenge, looking to kickstart your career in an office environment, or simply love interacting with customers and hearing about their pets, we want to hear from you.

• Answering customer calls and queries
• Manage the customer through the lifecycle of their insurance policy
• Dealing with customer renewals and new business calls
• Have an energetic approach and build rapport with customers
• Contacting and dealing with customers via telephone and email
• General admin
• Liaising with veterinary practices, breeders and policyholders
• Collating and posting of documents

• Previous customer service experience - retail and hospitality experience is also welcome
• Happy dealing with customers via the telephone
• Hard working and personable

• Collaborative and fast-paced work environment
• Competitive salary progression scheme
• days annual leave plus Bank Holidays, with the option to purchase an additional three days
• Health Cash Plan
• Onsite free car parking & free shuttle bus from central Portsmouth locations to the office
• Modern Lakeside office featuring Wellness Wednesday and Street Food Thursdays
• Employee discount and cashback scheme for shopping, dining, travel, and more
• Life Assurance (4x annual salary)
• Structured learning and development pathway
• Employee referral program

Hours Full Time .5 hours per week on a 3-week rotational shift pattern :

• Week 1 :
  Monday to Friday 8am-4pm
• Week 2 :
  Monday to Friday 9am-5 : pm with a half-day on Saturday with a day off in the week in lieu
• Week 3 :
  Monday to Friday pm-8pm
• Please note – no holiday can be taken within the first 6 weeks of training