Lead Fire & Security Engineer

Marlowe Fire & Security Group Talent Acquisition provided pay range

This range is provided by Marlowe Fire & Security Group Talent Acquisition. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Lead Fire & Security Engineer - Portsmouth, UK

Marlowe Fire and Security Group are the UK's leading Fire & Security company.

We would like to welcome a new, experienced Fire & Security Lead Engineer into the group to grow and develop within the business.

As a Lead Fire & Security Engineer, you will provide day‑to‑day technical leadership, support, and guidance to the engineering team within your area. You will oversee maintenance and service delivery across Fire and Security systems, ensuring compliance, efficiency, and customer satisfaction. Working alongside the Regional Service Manager and Scheduler, you will ensure the effective and profitable use of engineering resources while setting the standard for technical excellence and customer service.

• Provide daily support and guidance to engineers in your area.
• Conduct toolbox talks and maintain accurate records for compliance.
• Mentor and develop engineers through on‑the‑job coaching and formal training.
• Deputise for the Regional Service Manager during absences.
• Promote and maintain a high standard of professionalism, safety, and conduct across the team.
• Organise and maintain an effective call‑out rota for the area.
• Support engineers with stock control, resource management, and escalation resolution.
• Maintain Fire & Security Systems to current standards and customer requirements.
• Plan and manage both routine and reactive service visits within the region.
• Respond to service calls and customer issues with urgency and professionalism.
• Oversee the delivery of minor works and small bespoke projects in your area.
• Attend and assist with troubleshooting, site surveys, and installation handovers.
• Ensure all work is completed accurately, on time, and in compliance with industry and company standards.
• Build and maintain strong customer relationships, ensuring service excellence.
• Handle customer complaints and concerns promptly and effectively.
• Ensure performance and service delivery align with monthly schedules and compliance standards.
• Utilise customer portals as directed and ensure engineers do the same.
• Take ownership of customer satisfaction across all aspects of service delivery.
• Support technical teams (Sales, DRS, and Projects) with quotations and site knowledge.

• Strong technical background in electrical/electronic systems.
• Excellent all‑round knowledge of Fire and Security systems.
• Experience in leading or mentoring engineering teams.
• Effective organisational and communication skills.
• Professional, assertive, and customer‑focused approach.
• Calm under pressure, enthusiastic, and proactive.
• Capable of working independently and collaboratively.
• Experience of front‑line customer contact in a fast‑paced environment.

• Basic Salary up to £40k inclusive of Lead Engineer bonus.
• Overtime, on‑call, travel time, and Engineer commission scheme.
• Company Van with fully fitted Van vaults.
• Full use of our Academy training + external training.
• 6 training days a year.
• Royal London Pension Scheme.
• Life Assurance x4 Basic Salary.
• Employee Recognition Scheme.
• Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals).
• Paid Holidays plus Bank Holidays.
• Additional Day holiday each full year of completed service (up to 25 days).
• Mental Health & Well‑being scheme.
• Development & Progression opportunities.
• 4‑Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment.

We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams.

We also enjoy…