IT Service Architect

IT Service Architect

Location: Portsmouth, England, United Kingdom

Base

Location:

Havant, Reading, Glasgow

Salary: £50,100 - £75,100

Working Pattern: Permanent | Full Time | Flexible First options available

This role forms part of the Service Strategy & Performance team that designs, develops and delivers a tooling‑aligned Service Management framework, enhancing the end‑to‑end service value chain in line with ITIL and SIAM best practice.

• Develop Service Management architectural standards for IT Services, collaborating with stakeholders across the enterprise.
• Link service value chain elements (Service Design, Continuity, Availability, Capability, Risk, Service Catalogue, Configuration, Level, Portfolio, Financial Management), creating an integrated model and roadmap.
• Ensure governance of IT Service Management standards, reporting KPIs and advising on risks.
• Support vendor integration and onboarding, establishing seamless service and supplier ecosystem.
• Advocate and support Service Architecture practices, facilitating community of practice sessions and guiding Product, Architecture & Service Delivery Teams.

• Understanding of long‑term business strategy and short‑term priorities.
• Deep knowledge of Service Architecture & Design components.
• Familiarity with Service Management frameworks (ITIL) and SIAM principles.
• Experience with Service Management data models and taxonomy (CSDM, TBM) and tooling (e.g., Service Now).
• Positive, flexible attitude to managing challenges and resolving issues.

SSE is investing around £10 million a day in homegrown energy to power a cleaner, more secure future, including building the world's largest offshore wind farm. The IT division supports growth across all business areas, delivering emerging technologies, data analytics, cyber security and more.

• Discounts on private healthcare, gym memberships, and online GP.
• 24/7 counselling and wellness programmes.
• Interest‑free loans on tech and transport season tickets, Cycle to Work scheme.
• Generous family entitlements: maternity, adoption pay, paternity leave.

SSE will make reasonable adjustments to ensure a positive application experience. We welcome applicants from all backgrounds and aim to provide equal opportunities for all.

Apply online via the “Apply Now” button on this page. We will contact you after the closing date if your application is shortlisted. Successful candidates must complete a criminality and credit check before starting.

Contact:  /

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Project Management, Analyst, and Information Technology