Security Officer

Security Officer – Retail and Leisure Outlet

Full Time – Permanent | Average 38 hours per week

Pay Rate: £13.95 per hour

We are seeking a professional, proactive, and customer‑focused Security Officer to join our dedicated team at a prestigious retail outlet. In this high‑profile position, you will play a vital role in maintaining the safety, security, and wellbeing of all staff, visitors, and brand partners. Working alongside experienced security professionals, you will uphold the highest standards of service, protection, and compliance.

• Conducting regular patrols and continuous monitoring to protect people, assets, and property, following Assignment Instructions and all Health & Safety procedures.
• Acting as an ambassador for the outlet—delivering a welcoming, professional presence and assisting visitors, staff, and brand partners.
• Leading or supporting responses to incidents, emergencies, and evacuations, ensuring procedures are followed swiftly and correctly.
• Working closely with fellow team members to maintain a united, effective approach, especially during busy or high‑pressure situations.
• Identifying and reporting suspicious activity, taking proactive measures to prevent theft, damage, or breaches.
• Ensuring safety throughout evening operations and contributing to the smooth management of the night‑time economy.
• Overseeing vehicle movements within the Centre to prevent congestion and maintain a safe environment.
• Remaining alert to signs of fire, flooding, or other hazards, and taking prompt action where required.

• Excellent written and verbal communication skills, with clarity and professionalism.
• Strong customer service background, with the ability to stay calm, confident, and approachable.
• Ability to work independently and as part of a team.
• Valid SIA Licence (Door Supervisor or Security Guarding).
• Composure under pressure and sound judgement in challenging situations.
• High attention to detail, proactive attitude, and strong time‑management skills.
• 5-year checkable work history.

You’ll be part of a respected, supportive team in a retail and leisure environment where quality service and professionalism are valued.

Supportive and inclusive team culture

• Clear pathways for career progression
• Tailored training and development opportunities
• Biannual KPI‑based bonuses
• Cycle to Work scheme
• Exclusive retail and holiday discounts
• Reward and recognition schemes with cash‑value awards
• Save As You Earn & Share Incentive Plans
• Life insurance and access to a 24/7 GP

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household, so you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee.

Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 — giving peace of mind for your dependants. We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning…