Training Student Services Advisor

Location:NAPIT Training, The Enterprise Centre, Cranborne Road, Potters Bar, Herts, EN6 3DQ
Salary:£24,240 per annum

Hours:

Full-time, 37 hours per week (Monday–Friday, 8am–4pm) Work Model:

Office-based Contract Type:

Permanent

NAPIT Training, a leading provider within the electrical and building services industry, is looking for a Training Student Services Adviser to join our growing team. This is a key role within our Training team and will focus on supporting the certification journey of our learners, delivering an exceptional level of customer service, and ensuring the smooth running of administration processes.

• Handle learner enquiries and provide excellent customer service
• Liaise with awarding bodies to ensure timely certification
• Maintain accurate learner records and assist with training reports
• Monitor and review training-related reports
• Provide administrative support to the wider training team

• A professional, articulate, and confident individual with strong communication skills (Must)
• Previous experience in a customer service role (Must)
• Ability to prioritise workload and meet tight deadlines (Must)
• Proficiency in Microsoft Office and CRM systems
• A positive, solutions-focused mindset with a willingness to learn
• Full UK driving licence (Preferred)

• 25 days holiday + statutory bank holidays (rising with length of service)
• Contributory pension scheme
• Company sick pay
• Free onsite parking
• Staff discounts and perks
• Social events and team culture

Please submit your CV.

Phenna Group is an Equal Opportunities Employer

Click the 'Apply Now' button below and submit your CV.