One Stop - Customer Service Assistant

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. This position involves working in a fast‑paced retail environment where no day is the same, providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.

The customer is at the heart of everything we do, and you will constantly look for ways to improve service through on‑the‑job coaching and feedback. With your guidance, the store will always remain a safe place to work and shop.

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the Think 25 policy when serving age‑restricted products to all customers.
• Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
• Post Office duties (if applicable) – should this store have a Post Office Local, you will be required to undertake a Post Office financial and criminal‑conviction background check; if these checks fail, we will be forced to withdraw the job offer.

We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working – whether you are at the start of your career, looking for freedom, caring for a family, nearing retirement or in another life phase, we can discuss how we can support you.

One Stop is committed to making everyday life easier for our customers and for our colleagues. We offer a wide range of benefits – to explore the full list of colleague benefits, please visit the bottom of our Careers Page.

Community involvement is at the heart of what we do. Over the past decade we have raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through partners such as Fare Share and Olio, helping to reduce food waste and support those in need.

We are proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives and experiences of our colleagues. Aiming to be a Disability Confident Leader (Level 3), we provide reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed.

Our six colleague networks – Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women – help foster a safe, supportive environment where everyone can thrive and be themselves.

One Stop has the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we encourage you to submit your application as soon as you can.

Seniority level:
Entry level |

Employment type:

Temporary | Job function:
Other | Industry: Retail