Document Integrity Consultant

Job Title :
Document Integrity Consultant

Location :
Leyland, Preston

Salary :
Competitive

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dnata Travel Group, part of the Emirates Group, includes the brands of Gold Medal and Travelbag.

We are now recruiting for a Document Integrity professional responsible for producing high quality, accurate travel documents.

Identifying and escalating issues to the Data Integrity Coordinator and Management Team and working with them to highlight the root cause and fix the issue to prevent reoccurrence.

Hours:

Full-Time 37.5 hours per week

Job Accountabilities

• Issue all booking documents and collate all supplier documents
• Escalate issues and incorrect information to the Data Integrity Coordinator and work with them to identify the root cause, fix the issue and prevent reoccurrence
• Ensure documents are sent out to customers within SLAs
• Reconfirm all travel arrangements for our high-profile accounts
• Support the Data Integrity Coordinator to raise concerns regarding any documents to the wider business and improve ways of working
• Work as part of a team, maintaining strong relationships and supporting new colleagues with their training
• Adhere to GDPR and maintain a professional approach at all times
• Support other areas of the Operations department where the business needs
• Demonstrate dnata Travel Group's behaviours

To be considered for this role, we need you to have the following skills, experience and qualifications:

• Outstanding attention to detail
• Customer-focussed
• Great communication skills written & verbal
• Knowledge and experience of the fulfilment process
• IT literate (knowledge of Travelink and PDF re-writer is desirable)
• Team player
• Able to work to deadlines, SLAs and targets

Our bright, modern office in Leyland is just 10 minutes from junctions 28 & 29 of the M6. We have some fantastic benefits, making us a great place to work:

• Travel discounts - we have a dedicated Staff Travel Team to help you plan your next adventure
• 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
• Additional annual leave purchase scheme - so you can pursue your love of travel
• Company pension scheme
• Life assurance
• Low-cost health care for you and your family
• Employee Assistance programme
• Mental Health First Aiders
• Ongoing development - we have an in-house People Development Team
• Industry/social events - including supplier events, office socials & parties and pop-up shops
• Cycle to work scheme
• Reward & recognition programme
• Belong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
• Volunteer days - one day's paid leave each year to volunteer with a registered charity
• dnata4good - supporting the local communities we work, live and thrive in
• Refer a friend scheme
• Free eye care tests
• Free Tastecard membership - offering discounts on dining out, movies, attractions, takeaways and online shopping
• Casual dress code
• Free tea and coffee, subsidised on-site restaurant with free Wifi and free car parking