Receptionist​/admin assistant

Salary:
We do pay for travel expenses, and we have a pension scheme

We are looking to recruit a part-time receptionist/admin assistant to complement our existing team. The successful candidate will have excellent communication skills, experience and a good knowledge of I.T packages and a high regard for excellent customer service. The post holder will be required to support their reception colleagues by making themselves available for holiday and sickness cover.

Reception Maintain the reception area ensuring it is clean, tidy and well presented at all times.

Visitors:

• Greet class members, visitors, contractors and other members of the public.
• Identifying the purpose of their visit and maintain the appointments lists.
• Making sure they are welcome and answer any questions they may raise.
• Notify the relevant member of staff of their arrival, introduce to the relevant member of staff.
• Distributing relevant forms to class members to be tested etc.

Registers – maintenance of the booking in and out registers for:

• Staff
• Trustees
• Visitors
• (Filing registers at the end of each day, week or month)

Mail

• Incoming – opening – recording - distributing
• Outgoing – identifying price - franking
• Franking machine maintenance – re-credit machine
• Signing for registered mail or parcels

Telephone and email management

• Receiving and assisting with all incoming calls
• Transferring to the appropriate connection
• Taking messages
• Dealing with queries arising from messages left on the answering machine.

Deliveries

• Checking and signing
• Entering in post book
• Distributing
• Receiving money - recording appropriately and in accordance with systems that are currently in force.
• Donationso
• Programme paymentso
• Sale of goodso
• Fundraising eventso
• Lottery paymentso
• Test paymentso
• Identifying if Gift Aid is assessable