Receptionist​/Care Navigator

Position: Receptionist / Care Navigator

The Receptionist / Care Navigator works in the reception team at Ash Tree House Surgery, supporting patients and colleagues at its Kirkham premises. The role handles reception and telephone enquiries, appointments, prescription requests and administration, while directing patients to suitable clinicians and services. It combines patient-facing work with opening and closing duties, and includes weekday shifts between 7.30am and 6.30pm plus extra cover for sickness and annual leave.

The post is 25 hours a week and requires GCSE-equivalent literacy and numeracy and a standard DBS disclosure.

What the job involves

• Welcome patients and handle their queries courteously and efficiently
• Guide patients to appropriate clinicians and services
• Arrange appointments by telephone and at reception
• Answer calls, deal with enquiries and messages, or pass them to the appropriate person
• Record requests for home visits and repeat prescriptions, including online requests
• Manage repeat prescriptions and ensure doctors have checked and signed them before issue
• Provide administrative support, including scanning and data entry
• Open and close the premises, checking heating and ventilation, and keep the surgery tidy and safe
• Protect confidential information and follow data protection requirements
• Communicate effectively with clinicians and practice and community colleagues
• Support new staff during induction and attend practice and reception meetings and relevant training
• Follow health and safety, fire, working time and other practice policies, maintain work quality, and undertake other appropriate duties as directed

Qualifications

• GCSE-equivalent general education, with literacy and numeracy

Experience

• Experience in a busy customer-focused setting, office or administration environment

Skills & knowledge

• Experience using Microsoft Office applications
• Able to work independently and as part of a team
• Good communication skills
• Able to cope with stressful and difficult situations
• Able to maintain confidentiality

Checks & eligibility

• Standard DBS disclosure

Other

• Approachable, courteous, trustworthy and discreet
• Willingness to attend training courses
• Able to work a selection of weekday shifts between 7.30am and 6.30pm; hours may change and extra cover is required for sickness and annual leave
• Declare outside work or interests before starting and seek approval before taking on further work or interests
• Comply with working time rules, attend annual fire training and follow the practice no-smoking policy

Nice to have

• AMSPAR or similar qualification related to customer service or primary care
• EMIS Web experience
• Previous general practice or NHS work

What’s offered

• Training provided or arranged for unfamiliar equipment, software or procedures