Customer Service Agent

12 months fixed term contract Join a global, market-leading commercial flooring manufacturer with over 150 years of industry experience. Known for high-quality, sustainable products and trusted on iconic projects worldwide, this organisation places customers at the heart of everything it does. An exciting opportunity has arisen for a motivated and customer-focused individual to join the Customer Service team based in Bamber Bridge, playing a key role in delivering a professional and efficient order-to-delivery service.

What we need from you: 3 years customer service experience including customer call handling and processing customer order Excellent customer service delivery Demonstrable compliance with internal process Computer literacy including MS Office and regular use of MS Teams Customer resolution experience Desirable:
Experience using SAP software What the role involves:
Delivery of service excellence through a communicative customer focused approach applied to the customer order process Process customer orders in a professional, timely and efficient manner Prepare customer quotations Communicate effectively with customers, undertaking necessary follow up calls during the order process Provide accurate advice to customers and internal stakeholders in regard to product specification, pricing and delivery timelines Maximise opportunities to switch sell, upsell and cross sell company products Manage debit/credit note process to meet customer and company requirements Manage customer complaints and returns effectively and efficiently Salary: £26,000 - £28,000 per year, depending on experience, plus 4% bonus scheme potential.

Hours:

Monday to Friday 8am - 5pm, with an hour for lunch. Benefits:
Pension up to 7% matched employer contribution 26 days holiday  Bank Holidays Staff discount Onsite Occupational Health support Employee Assistance Programme through Workplace Solutions Medicash Free parking at all sites Birthday vouchers Long service awards Cycle to Work Scheme Onsite canteen facilities Please apply now!