Cisco Engineer

We are seeking an experienced Cisco Support Engineer to provide comprehensive operational support and maintenance across LAN, WAN, Security, and Unified Communications (UC) environments.

The engineer will work across a broad Cisco technology stack, including:

• Cisco Unified Communication Manager (CUCM)
• Cisco Unified Contact Centre Express (UCCX)
• CUBE Gateways
• Attendance Console
• IP Phones & Headsets
• LAN Switches (Core, Service, Access & Optics)
• WAN Routers
• Wireless Access Points
• Cisco Identity Services Engine (ISE)
• Cisco DNA Centre
• Telephony Management System (TMS)

Level 1 & Level 2 Support – Provide day-to-day operational support across LAN/WAN, Security, and UC platforms, including:

• Cluster performance monitoring
• Alerts review and license utilisation tracking

• Detailed incident analysis for major issues

• Documentation of configuration updates, version changes and software upgrades

• Confirmation and testing of system backups and restore operations

• Usage trend analysis and recommendations

• Fault resolution and escalation handling

• Backups (UC, LAN, WAN & Security)
• Backups are stored in the client’s VM and storage environment.

• All incidents (P1–P4) must be logged via the designated call-logging system by L1/L2 engineers.

• CCNP ENCOR – Enterprise Network Core Technologies
• CLCOR – Implementing & Operating Cisco Collaboration Core Technologies
• ENSDWI – Implementing Cisco SD-WAN Solutions
• SISE – Implementing & Configuring Cisco Identity Services Engineer