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Cisco Engineer

Job in Pretoria, 0002, South Africa
Listing for: JMR Software PTY LTD
Full Time position
Listed on 2026-01-01
Job specializations:
  • Engineering
    Systems Engineer, Cybersecurity
Job Description & How to Apply Below

We are seeking an experienced Cisco Support Engineer to provide comprehensive operational support and maintenance across LAN, WAN, Security, and Unified Communications (UC) environments.

Supported Infrastructure

The engineer will work across a broad Cisco technology stack, including:

  • Cisco Unified Communication Manager (CUCM)
  • Cisco Unified Contact Centre Express (UCCX)
  • CUBE Gateways
  • Attendance Console
  • IP Phones & Headsets
  • LAN Switches (Core, Service, Access & Optics)
  • WAN Routers
  • Wireless Access Points
  • Cisco Identity Services Engine (ISE)
  • Cisco DNA Centre
  • Telephony Management System (TMS)
Key Responsibilities & Deliverables

Level 1 & Level 2 Support – Provide day-to-day operational support across LAN/WAN, Security, and UC platforms, including:

System Health Checks
  • Cluster performance monitoring
  • Alerts review and license utilisation tracking
Root Cause Analysis (RCA)
  • Detailed incident analysis for major issues
Change Records
  • Documentation of configuration updates, version changes and software upgrades
Backup Verification Logs
  • Confirmation and testing of system backups and restore operations
Capacity Reporting
  • Usage trend analysis and recommendations
Incident Management
  • Fault resolution and escalation handling
System Backups
  • Backups (UC, LAN, WAN & Security)
  • Backups are stored in the client’s VM and storage environment.
Incident Logging
  • All incidents (P1–P4) must be logged via the designated call-logging system by L1/L2 engineers.
Required Certifications
  • CCNP ENCOR – Enterprise Network Core Technologies
  • CLCOR – Implementing & Operating Cisco Collaboration Core Technologies
  • ENSDWI – Implementing Cisco SD-WAN Solutions
  • SISE – Implementing & Configuring Cisco Identity Services Engineer
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